Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eileen Hingley

Croydon,PA

Summary

Organized and Accomplished Workflow and Client Specialist offering proven history of excellent communication with Vendors and Clients. Expertise drives organizational improvements through communication, and empowerment through system enhancement. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations. Well-versed in collaborating with colleagues, clients and leaders to resolve procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Repair Workflow Specialist

CEI-Element
11.2022 - Current
  • Monitored challenges and proactively resolved obstacles.
  • Coordinated with clients and vendors to determine and define timelines,resulting in reduced expenses and increased efficiency.
  • Liaised between clients and management to provide updated status reports.
  • Produced reports for use in making business decisions.
  • Responded proactively and positively to rapid change.
  • Volunteered to help with special projects of varying degrees of complexity.


Client Service Representative

CEI-Element
07.2014 - 11.2022
  • Assisted customers with personalized service to increase efficiency with claims reporting and program use.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Troubleshooting and resolving service problems and boosting client satisfaction.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

S.P.O.T. Team

CEI-Element
10.2011 - 07.2014
  • Developed and implemented strategies to streamline workflow operations.
  • Increased customer service by focusing on shops falling behind in productivity and resolving issues in claims with multiple delays.
  • Answered and managed incoming and outgoing calls.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.



Team Lead Insurance Services Division

CEI-Element
06.2006 - 10.2011
  • Supervised & coached junior Insurance Services Team Members on best practices to meet organization goals, company procedures and safety requirements.
  • Evaluated employee skills and knowledge, reinforcing company procedures, mentoring individuals with lagging skills.
  • Managed schedules, monitored time and attendance. Accepted time off requests and found coverage for short shifts.
  • Assisted with workflow when needed to provide optimal coverage and meet production goals.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Facilitated team productivity by providing strong leadership and surmounting challenges.


Insurance Services Division

CEI-Element
09.1999 - 06.2006
  • Answered and managed incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed and managed new claims. Responded to customer requests for services, and company information.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Responded proactively and positively to rapid change.
  • Checked insurance claim forms or related documents and reviewed for completeness, accuracy and validity on updated systems.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Archbishop Ryan H.S. For Girls
Philadelphia, PA

Skills

  • Vendor Relationship Management
  • Project Coordination
  • Procedures Scheduling
  • Quality Standard Management
  • Client Relationship Management
  • Internal Communications

Certification

  • Problem Solving & Decision Making
  • Fundamentals of Leadership
  • Collision Max Mobile Estimating
  • Microsoft Word
  • Microsoft Excel
  • Customer Care
  • Security Awareness

Timeline

Repair Workflow Specialist

CEI-Element
11.2022 - Current

Client Service Representative

CEI-Element
07.2014 - 11.2022

S.P.O.T. Team

CEI-Element
10.2011 - 07.2014

Team Lead Insurance Services Division

CEI-Element
06.2006 - 10.2011

Insurance Services Division

CEI-Element
09.1999 - 06.2006

Archbishop Ryan H.S. For Girls

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Eileen Hingley