Eileen Iannuzzi

Director of Collections

Xometry

08.2010 - 02.2025

Improved overall efficiency of the Collections department through continuous process improvement initiatives.
Collaborated with cross-functional teams to improve the accuracy and timeliness of invoicing processes.
Partnered with Sales representatives to address potential credit risks during deal negotiations, minimizing exposure to future losses.
Developed and maintained key performance indicators to track and measure success in achieving collection goals.
Played a pivotal role in the implementation of a new customer relationship management system, leading to improved data tracking capabilities and enhanced workflow efficiencies.
Negotiated payment arrangements with delinquent customers to recover outstanding debts while maintaining client goodwill.
Implemented comprehensive training programs to enhance staff knowledge on collections best practices and legal requirements.
Facilitated timely resolution of billing disputes by working closely with internal stakeholders such as Finance, Customer Service, and Operations teams.
Led a team of Collections professionals, providing guidance and mentorship in driving successful outcomes.
Championed innovative approaches to collections strategies, resulting in higher recovery rates and reduced write-offs due to uncollectible accounts.
Played an active role in the recruitment and onboarding process for new Collections team members, ensuring a smooth integration into the department.
Improved collections and disputes process through use of [Software] collections tool.
Oversaw the day-to-day operations of the Collections department, ensuring that policies were followed consistently by all team members in their efforts to collect outstanding receivables.
Conducted regular performance reviews for Collections team members, identifying areas for growth and development opportunities.
Ensured compliance with all applicable laws, regulations, and industry standards related to collections activities.
Reduced bad debt losses by implementing proactive strategies for early identification of high-risk accounts.
Managed experienced team of direct-hire and outsourced collection specialists.
Streamlined collections procedures by implementing new software systems and automating routine tasks.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Complied with established internal controls and policies.
Developed strategic plans for day-to-day financial operations.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Utilized financial software to prepare consolidated financial statements.
Supported financial director with special projects and additional job duties.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.