Eileen Ilarraza
Victorville,CA
Summary
Social Services Leader and Program Manager with 20+ years of experience coordinating community-based services for vulnerable populations. Oversees program delivery, community engagement, and cross-agency collaboration to address social needs. Applies person-centered planning and measurable service coordination to improve access and outcomes.
Overview
1
1
Certification
19
19
years of professional experience
Work History
SSVF Outreach Program Supervisor
Volunteers of America
Los Angeles, CA
04.2024 - Current
- Expanded outreach efforts to identify and engage veterans and veteran families experiencing homelessness, resulting in stronger connection to housing options and supportive services.
- Strengthened partnerships with community-based organizations, housing providers, service agencies, and stakeholders to improve coordination and access to resources.
- Organized outreach events and resource fairs to inform community about resources for individuals experiencing homelessness, enhancing referral networks and engagement.
- Identified and addressed service gaps through collaboration with community partners, improving resource availability and reducing housing barriers for veterans and families.
- Delivered wraparound support through Housing First model, motivational interviewing, and trauma-informed care, helping address housing barriers and support long-term stability.
- Moved veterans through housing process by connecting community resources, service systems, and support networks needed for permanent housing retention.
- Supported person-centered, strengths-based service delivery that respected individual experiences, encouraged self-determination, and contributed to sustainable housing outcomes.
- Advocated for clients in legal settings to ensure their rights were protected. before and during courtroom litigation.
- Established tracking systems to monitor supportive services provided and support program oversight.
- Conducted training sessions for team members on safety procedures and client engagement strategies. on safety procedures, reporting practices, and client service methods.
ILS Instructor Field Supervisor
Care Living Solutions
Downey, CA
01.2019 - 01.2026
- Led individual program plan development through goal setting, progress monitoring, 90-day reviews, and plan revisions aligned with participant needs.
- Enhanced independent living skills to foster purpose and self-direction.
- Coordinated with families and care teams to facilitate participant progress on individual skill objectives.
- Collaborated with internal and external multidisciplinary team to generate effective interventions.
- Directed inclusion initiatives that improved access to employment opportunities and accommodations for individuals with disabilities.
- Contributed to the development of new curricula and teaching methods.
- Maintained accurate, up-to-date participant documentation through consistent record management.
- Assisted clients with navigating services and resources to meet their needs. through advocacy efforts including court appearances, paperwork assistance and referrals.
Client Services Specialist
Umndeni Solutions
Los Angeles, California
08.2019 - 01.2024
- Delivered professional customer service and client support by promptly responding to inquiries, addressing concerns, and assisting clients with service-related needs.
- Coordinated services and resolved issues through effective communication with clients and internal team members, facilitating efficient workflows.
- Applied strong interpersonal, problem-solving, and organizational skills to enhance positive client experiences.
- Maintained client records and handled confidential information in accordance with organizational policies and privacy requirements.
- Assisted with scheduling, data entry, document preparation, and other administrative tasks to support service delivery and operational efficiency.
- Performed administrative duties to support daily operations, maintain organized records, and ensure accurate and timely documentation.
- Managed multiple priorities in a hybrid remote work environment while maintaining professionalism, organization, and attention to detail.
- Followed established procedures and communicated relevant updates to support consistent client service and administrative processes.
- Contributed to team objectives while effectively managing tasks in a hybrid remote setting.
Resident House Manager
Top of The Hill Adult Care Facility
06.2018 - 01.2020
Program Manager
Partners of Change
01.2018 - 09.2019
Resident Counselor
Delilu Emergency Shelter
06.2017 - 01.2018
Processing Case Manager
National Student Loans
08.2017 - 11.2017
House Manager/Medical Coordinator
Dimondale Adolescent Care Facility
02.2013 - 10.2015
Homeless Services Case Manager
Disability Group Inc.
12.2008 - 10.2012
Enumerator
U.S. Census Bureau
04.2010 - 05.2010
Site Director
YMCA of Long Beach
02.2008 - 03.2010
Education
BA - Sociology
University of California
Los AngelesSkills
- Housing navigation services
- Program operations coordination
- Community Outreach
- Community Engagement and Partnerships
- Crisis Response and Problem Solving
- Financial Oversight
- Documentation and Recordkeeping
- Team Leadership
- Social services management
- Client advocacy coordination
- Program development
- Community Workshops
- Trauma-informed care
- Culturally responsive services
- Stakeholder Relationship Management
- HMIS and SQUARES
Certification
- Facility/Residence Management Part 1 & 2
- Developmental Disabilities and California Regional Centers Training
- CPR/ AED/ First-Aid
Timeline
SSVF Outreach Program Supervisor
Volunteers of America
04.2024 - Current
Client Services Specialist
Umndeni Solutions
08.2019 - 01.2024
ILS Instructor Field Supervisor
Care Living Solutions
01.2019 - 01.2026
Resident House Manager
Top of The Hill Adult Care Facility
06.2018 - 01.2020
Program Manager
Partners of Change
01.2018 - 09.2019
Processing Case Manager
National Student Loans
08.2017 - 11.2017
Resident Counselor
Delilu Emergency Shelter
06.2017 - 01.2018
House Manager/Medical Coordinator
Dimondale Adolescent Care Facility
02.2013 - 10.2015
Enumerator
U.S. Census Bureau
04.2010 - 05.2010
Homeless Services Case Manager
Disability Group Inc.
12.2008 - 10.2012
Site Director
YMCA of Long Beach
02.2008 - 03.2010
BA - Sociology
University of California