Eileen Jackson
Tulsa,OK
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office 365 (Outlook, Excel, Word and Powerpoint), Microsoft Sharepoint Admin, Concur, Cognos, Adobe Photoshop and Acrobat, Power BI, AS400, and JD Edwards.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
SYNQ3 Restaurant Solutions (Part-time)
05.2023 - Current
- Processed customer orders quickly and efficiently.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Substitute Teacher
Kelly Educational Services
04.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Supervised lunch and recess activities.
Driver
Uber And Lyft
03.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Coordinated efficient routes to avoid delays and optimize schedules.
Talent Acquisition Specialist
Ford Audio Video (Laid Off)
04.2022 - 03.2023
- Sourced and screened candidates for all different types of roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
Ops Systems Admin Coordinator
QuikTrip Corporation
12.2015 - 02.2022
- Admin Coordinator for the (2) VP's of Store Operations and Manager of Gov't Affairs/Public Relations.
- Coordinated flights, ground transportation and hotel accommodations.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Expense reports
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated our in-house manager development conference (4x) per year, holding anywhere from 72 - 130 participants per session. Coordinating travel, putting together training manuals, itineraries, personality assessments, biographical profiles, certificates and supplies/swag.
- Coordinated our in-house training program for trainer's in the stores. Put together training manuals, gift bags, ordered supplies and completed personality assessments.
- Coordinated Media Training for any new Personnel Manager: travel, training manuals and presentation.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Transcribed meeting minutes for management's records.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Drafted professional memos and letters to support business objectives and growth.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
General Liability Clerk
QuikTrip Corporation
08.2012 - 12.2015
- Processed customer claims for all divisions for over 700 stores nationwide.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Handled client correspondence and tracked records to foster office efficiency.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
Night Assistant
QuikTrip Corporation
07.2010 - 08.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate. (Cash - count change back)
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Customer Service Associate/Retail Merchandiser
The Gap
06.2005 - 06.2010
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Put together window displays as well as put new merchandise out on the sales floor and dressed mannequins.
Education
MBA - Business Administration
Oral Roberts University
Tulsa, OK08.2018
Bachelor of Science - Worship Arts/Church Music
Oral Roberts University
Tulsa, OK05.2010
Skills
- Decision Making
- Handling Customer Complaints
- Report Preparation and Analysis
- Microsoft Office Suite
- Attention to Detail
- Administration and Operations
- Accounts Payable and Receivable
- Multitasking and Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
SYNQ3 Restaurant Solutions (Part-time)
05.2023 - Current
Substitute Teacher
Kelly Educational Services
04.2023 - Current
Talent Acquisition Specialist
Ford Audio Video (Laid Off)
04.2022 - 03.2023
Driver
Uber And Lyft
03.2022 - Current
Ops Systems Admin Coordinator
QuikTrip Corporation
12.2015 - 02.2022
General Liability Clerk
QuikTrip Corporation
08.2012 - 12.2015
Night Assistant
QuikTrip Corporation
07.2010 - 08.2012
Customer Service Associate/Retail Merchandiser
The Gap
06.2005 - 06.2010
MBA - Business Administration
Oral Roberts University
Bachelor of Science - Worship Arts/Church Music
Oral Roberts University
Hobbies
Hiking, cycling, playing piano
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