Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eileen Kayaer

Summary

I am a dedicated professional and have excellent skills in active listening, written and oral communication and problem solving skills. I am a solid team player with an outgoing and positive demeanor. I bring excellent organizational skills and am very self motivated. I am a dependable candidate successful at managing multiple priorities with a positive attitude. I am very detail oriented with strong personalization skills.

Overview

11
11
years of professional experience

Work History

Account Clerk

County Of Sacramento
02.2023 - Current
  • Implement new procedures for office functions when needed.
  • Work with DHA customers at public windows.
  • Use of computer systems to queue customer, verify customer ID and verify benefit status.
  • Prepare benefits to release to DHA customers.
  • Distribute benefits such as EBT cards, Bus Stickers, Bus Tickets, Checks & Warrants and Print EBT Cards.
  • Print and or record cash grant checks.
  • Use of computer systems to update benefits "release" status.

Account Clerk/Finance/Treasury

County Of Sacramento Administration
06.2022 - 02.2023
  • Processing of documentation and interface payment files for processing.
  • Maintained compliance with all established guidelines and legal requirements.
  • Implemented new procedures for office functions when needed.
  • Document imaging
  • Review of up to 1500 monthly invoices and child card subsidy calculations for completeness and accuracy.
  • Open and process all payments payable to County of Sacramento.
  • Process all tax payments.
  • Follow guidelines and separate tax payments.

Call Center Representative

PremierOne Credit Union
04.2019 - 08.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Train new call center agents.
  • Ensure superior member experience by addressing member concerns demonstrating empathy and resolving problems swiftly.
  • Established and foster strong relationships through the application of excellent interpersonal skills.


Business Operations Analyst

PremierOne Credit Union
07.2013 - 11.2018
  • Restructured procedures by coordinating with upper management to create and execute projects.
  • Held various all staff trainings.
  • Trained all new hires and management.
  • Pulled, reviewed and audited daily/monthly card issue.
  • Troubleshoot calls transferred from all departments.
  • Researched and retrieved monthly totals to log and file.
  • Answered overflow calls from the call center.
  • Consistently worked directly with IT to ensure accuracy of card issue.
  • Processed IRA and HSA transactions; loan and account corrections, BK 13 checks; visa
    balance transfer and skip a payment requests.
  • Processed subpoenas; levies summons and notice of garnishment including grand jury.
  • Reviewed POA, legal documents; trust and deceased accounts.
  • Received, reviewed, and processed all incoming and outgoing domestic wires.
  • Processed SSA Assets and Verification of Deposit's.
  • Reviewed and posted all ECM payments.
  • Reviewed and processed daily reports from plastic card processors.
  • Investigated possible plastic card fraud. Perform all card maintenance including inventory control.
  • Reviewed and corrected all internal errors.

Education

High School Diploma -

James Lick High School
San Jose, CA
06.2020

Skills

  • Works well under pressure
  • Adept problem solver, employing
    creativity and innovation to
    overcome challenging and complex
    issues across employees and processes
  • Teamwork and collaboration
  • managed numerous employees for over a five year period
  • Skilled in identifying and targeting
    individual needs, recommending
    products and services, and
    delivering customized solutions and hands-on-support
  • Adept at working collaboratively to
    ensure timely and quality responses
    to service requests
  • Proven effective leader skilled in the
    development and oversight of
    high-performing, multi-disciplined
    and quality-oriented teams
  • Well-versed in analyzing data,
    evaluating operations and
    developing successful updates to
    processes, procedures and policies
  • Computer skills including Microsoft
    Office and Microsoft Word 60 WPM typing speed

Timeline

Account Clerk

County Of Sacramento
02.2023 - Current

Account Clerk/Finance/Treasury

County Of Sacramento Administration
06.2022 - 02.2023

Call Center Representative

PremierOne Credit Union
04.2019 - 08.2020

Business Operations Analyst

PremierOne Credit Union
07.2013 - 11.2018

High School Diploma -

James Lick High School

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Eileen Kayaer