Eileen Kramer
Harrisburg,PA
Summary
Organized, detail oriented and self-motivated personal assistant with extensive office management experience. Proficient and energetic. Organizes with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sundance Vacations
04.2017 - 05.2018
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
- Organized and updated file systems, keeping records easily retrievable
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Welcomed guests, issued passes and took incoming phone calls at reception
- Entered information onto digital systems to maintain data quality and accuracy
- Answered customer questions about available products and services.
Administrative Assistant
Mako Management Solutions
04.2015 - 04.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail Keyholder
Icing by Claire's
03.2013 - 04.2015
- Handled store opening and closing with consistent attention to established requirements
- Led by example on sales floor and always achieved individual sales goals
- Counted and balanced drawers and armed alarm system as part of store opening and closing.
Sales Lead Keyholder
Pacsun
08.2011 - 04.2014
- Minimized financial errors by carefully counting drawers at beginning and end of each shift
- Engaged customers with visually appealing displays highlighting different merchandise
- Anticipated customers' needs, decisively offering add-on purchases and upgraded services.
Sales Associate
Victoria's Secret
11.2012 - 01.2013
- Assisted customers with sales and service needs
- Built attractive displays and merchandised products
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns.
Education
High School Diploma -
Susquehanna Township High School
Harrisburg, PA06.2012
Some College (No Degree) - General Studies
Harrisburg Area Community College
Harrisburg, PASkills
- Scheduling
- Meeting planning
- Check processing
- Mail Management
- Customer Service
- Organizational Skills
- Communication
- Invoice Processing
- Reception oversight
- Bookkeeping
- Appointment Scheduling
- Time Management
- Strong Problem Solver
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Sundance Vacations
04.2017 - 05.2018
Administrative Assistant
Mako Management Solutions
04.2015 - 04.2016
Retail Keyholder
Icing by Claire's
03.2013 - 04.2015
Sales Associate
Victoria's Secret
11.2012 - 01.2013
Sales Lead Keyholder
Pacsun
08.2011 - 04.2014
High School Diploma -
Susquehanna Township High School
Some College (No Degree) - General Studies
Harrisburg Area Community College
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