Eileen Lafferty
Office Admin
Jersey City,NJ
Summary
Currently working as a Oral Surgery Office Manager. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Oral Surgeon Office Manager
OMS/Dr Stein & Dr Blank
09.2016 - Current
- Maintaining & Scheduling of 4 Doctors
- Overseeing patient scheduling
- Processed collections, deposits,
- Streamlined scheduling processes for surgical appointments, resulting in reduced wait times and increased patient satisfaction.
- Managed a high volume of emergency cases effectively, prioritizing patient needs while maintaining quality standards.
- Implemented appropriate infection control measures throughout all aspects of practice, ensuring a safe environment for both patients and staff members.
- Collaborated with referring dentists to coordinate seamless transitions between general dentistry services and specialized surgical interventions as needed.
- Maintained detailed records of all surgeries performed, contributing to ongoing research efforts related to oral surgery outcomes and techniques.
- Developed strong relationships with patients by demonstrating empathy, understanding, and professionalism throughout all aspects of their surgical journey.
- Prescribed medication to improve recovery and control pain after procedures.
- Reviewed patient health history and performed checkups to assess current issues.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Dental Office Manager
HR Dental Care
05.2016 - 10.2017
- Prepared and reviewed staff and department schedule's
- Prepared and reviewed staff and department reports
- Managed office supply purchase, distribution, storage
- Worked directly with vendors to maintain supplies of all necessary goods
- Improved internal procedures and policies
- Ensured that facilities were maintained according to regulation
- Cooperated with senior personnel to ensure smooth support operations
- Performed clerical duties
- Provided support to other personnel in their projects and work activities
- Performed clerical duties Patient scheduling, Treatment Plans, Payable and Receivables, Insurance Billing and Insurance Verification Knowledge sets include: Answering Phones, Facsimile machines, Faxing, General Office, Medical software, Microsoft Internet Explorer, Microsoft Office software, Microsoft Word, Receptionist, Web browser software
- Compiled and recorded medical charts, reports, correspondence
- Billed patients
- Greeted visitors
- Completed insurance and other claim forms
- Prepped patients and exam rooms
- Sterilized instruments
- Registered patients
- Served as a liaison between doctors and patients
- Scheduled and confirmed patient diagnostic appointments, surgeries
- Interviewed patients to verify documents, create case histories, create intake and insurance forms.
Office Manager/Receptionist
Dental Studio of Jersey City
06.2015 - 05.2016
- Maintained a complete and accurate filing system
- Verified accuracy of billing data and revised errors
- Provided administrative support
- Maintained records of invoices and support documents
- Processed payments through electronic payment system
Clerical Office Worker
CarePoint Health Systems/ A+ Temps
05.2015 - 06.2015
- Reviewed and verified data
- Provided support to office manager
- Processed and reviewed routine paperwork
- Researched files
- Retrieved and archived documents
- Maintained a professional image and attitude
- position was a temporary position within the Accounts Payable/Receivables Dept.
Receptionist
Tony Ferrera Inc
04.2015 - 05.2015
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Payroll & Personnel Clerk
Daulphin County, PA
03.2002 - 06.2003
- Compiled payroll data, entered data and computed and posted wages
- Reconciled errors to maintain payroll records, using computer and calculator
- Compiled payroll data such as hours worked, sales and piecework, employee identification number and taxes, insurance and union dues to be withheld
- Prepared periodic reports of earnings, taxes and deductions
- Prepared and issued paychecks.
Receptionist
Robert De Ruggiero Realtors
09.2005 - 10.2006
- Provided personalized customers by preparing key log on homes and rentals for clients and agents
- Processed New Home listing for the NJ MLS program
- Coordinated meetings between agents and potential home buyers
- Established Home showings with buyer and cold called potential home sellers
- Organized and established documents for Attorney Review
- Performed general office duties including flyer processing for home listings, data-entry, and filing.
Customer Service Associate
Liberty Paper
10.2007 - 02.2008
- Provided personalized customer support and service
- Processed orders received by fax and telephone
- Assisted in maintaining accounts payable/receivable and recorded commission for sales agents
- Performed general office duties such as typing, filing, data entry and copying.
Education
College Bound Program
research -
New Jersey City University
01.2002
Skills
- Accounts Payable/Accounts Receivable
- Multitasking Abilities
- Reliability
- Dental office experience
- Customer service
Certification
Care Credit
Personal Information
Title: Oral Surgery Office Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Oral Surgeon Office Manager
OMS/Dr Stein & Dr Blank
09.2016 - Current
Dental Office Manager
HR Dental Care
05.2016 - 10.2017
Office Manager/Receptionist
Dental Studio of Jersey City
06.2015 - 05.2016
Clerical Office Worker
CarePoint Health Systems/ A+ Temps
05.2015 - 06.2015
Receptionist
Tony Ferrera Inc
04.2015 - 05.2015
Customer Service Associate
Liberty Paper
10.2007 - 02.2008
Receptionist
Robert De Ruggiero Realtors
09.2005 - 10.2006
Payroll & Personnel Clerk
Daulphin County, PA
03.2002 - 06.2003
College Bound Program
research -
New Jersey City University
Care Credit
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