Eileen Lee, SHRM- CP
Chicago,IL
Summary
An experienced Human Resources professional with extensive expertise in HR management, including payroll, benefits administration, compliance, and leadership. Skilled in navigating diverse HR functions to support organizational goals and cultivate a positive, efficient workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Manager
InCommercial Property Group
Chicago, IL
01.2022 - Current
- Directed the Human Resource department, supervising a team of 29 employees
- Managed payroll operations, ensuring timely and accurate processing of salaries, 401(k) contributions, HSA contributions, and insurance deductions for all employees
- Administered the company's benefits program, handling employee enrollment, managing platforms, and providing education on 401(k), HSA, medical, dental, vision, and life insurance plans
- Handled all facets of the employee onboarding process, including job postings, interviewing, background checks, and onboarding training and documentation
- Oversaw the termination process including having crucial conversations, complying to accurate documentation, terminating employee information in databases and providing the accurate paperwork to all terminated employees
- Spearheaded the transition to a new payroll system, driving research, cost analysis, and the implementation process for employees across three companies
- Cultivated company culture by organizing monthly events and seasonal gatherings to engage employees and created a monthly newsletter highlighting important company happenings and celebrating anniversaries, birthdays, and personal updates
- Ensured compliance across multiple states (IL, CA, AZ, TX) by managing unemployment tax, claims, COBRA, and workers' compensation, and coordinating state and federal audits
- Facilitated mandatory training such as Anti-Harassment Training
- Created the 2023 and 2024 employee handbooks, researching, drafting, and implementing policy updates, including PEO guidelines, termination protocols, and other HR procedures
- Produced essential HR materials, such as job aids, job descriptions, and benefits guides, to support employees across the organization
- Offered guidance and coaching to the HR team of our sister company, providing support on policy development, handbook procedures, and state compliance requirements
HR Coordinator
Guaranteed Rate
Chicago, IL
06.2021 - 11.2021
- Planned and managed the onboarding process from beginning to end
- Initiated background checks for candidates, reviewed results and escalated when appropriate
- Created and maintained accurate and compliant personal files, forms, and updated HR drive accordingly
- Answered and directed all and any HR inbox inquiries for the company (including but not limited to the following benefits requests, password resets, company policy, resignations, and payroll questions)
- Completed and filed companies Verification of Employment requests
- Worked closely with HRBP to make sure each employee had all their needs and questions answered
- Acted as a liaison with several departments including payroll, recruiting, compensation and benefits
- Communicated with hiring managers, recruiters and HRBPS on the status of candidate’s paperwork
- Updated Ceridian database
Outreach Coordinator
Serra International
Chicago, IL
09.2019 - 05.2021
- Coordinated ongoing connection and quarterly surveys with 200+ club Presidents and leadership teams
- Provided detailed comprehensive reports to the board regarding data gathered and analyses completed
- Received and resolved all complaints received from clubs and coordinate steps for resolution
- Developed and presented engaging training webinars for 200+ attendees
- Provided oversight and operational support for the Beracha database to maintain the membership data
- Marketed and coordinated both international and local conference events
- Managed registration access and finances while supporting logistics regarding transportation and lodging for conference attendees
Customer Relations Specialist
Word on Fire Ministries
Park Ridge, IL
09.2018 - 08.2019
- Managed daily customer inquiries regarding complaints (30 - 50 daily) including billing questions, technical issues to provide a timely and effective resolution for the customer
- Fostered relationships and created networking opportunities with outside groups to improve organizational connection and enhance company growth through seminars and conferences
Office Manager / Youth Minister
Holy Cross Parish
Deerfield, IL
06.2017 - 09.2018
- Spear-headed financial oversight and forecasting, event organization, marketing, and strategic planning for faith-based youth community of 300+ members
- Managed social media accounts and created materials for weekly and monthly events
Missionary
Fellowship of Catholic University Students
Jacksonville, Florida
05.2015 - 05.2017
- Fundraised, marketed, and invited external contacts to contribute to the organizational mission, fundraising over $100,000 in two years.
- Coordinated, advertised, and implemented ongoing small groups that involved leadership of group discussions and engagement with group content for over 100 students.
Education
Ave Maria University - Political Science, History, Theology
Ave Maria University
Ave Maria, FL01.2014
Skills
- Benefits and payroll processing
- Staff recruitment and retention
- Excellent interpersonal skills
- HR department setup and implementation
- Legal and regulatory compliance
- Coaching
- Self Motivated
- Hard Working
- Proficient in Databases (Ceridian, Insperity and TriNet)
Certification
- SHRM- CP, certified February 15, 2024
Volunteer Experience
- Archdiocese of Chicago, Healing and Deliverance Ministry, 5/1/2024 - Present
- St. Stanislaus Kostka Parish, Founder and Director of Young Adult Ministry, 09/01/20 - 1/1/2022
Timeline
HR Manager
InCommercial Property Group
01.2022 - Current
HR Coordinator
Guaranteed Rate
06.2021 - 11.2021
Outreach Coordinator
Serra International
09.2019 - 05.2021
Customer Relations Specialist
Word on Fire Ministries
09.2018 - 08.2019
Office Manager / Youth Minister
Holy Cross Parish
06.2017 - 09.2018
Missionary
Fellowship of Catholic University Students
05.2015 - 05.2017
Ave Maria University - Political Science, History, Theology
Ave Maria University
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