Hi, I’m
Eileen Lucas
Medical Administraive Professional
Martinez,CA
Summary
Dedicated and highly experienced Office Manager and Administrative Professional with over 40 years of proven success in efficiently managing administrative operations and delivering exceptional client service. Adept at overseeing diverse tasks with precision, implementing streamlined processes, and cultivating positive client relationships. Seeking a challenging position to leverage extensive expertise in optimizing office efficiency and ensuring client satisfaction. Works productively with diverse personalities and highly experienced in busy clinical settings. Knowledgeable in scheduling appointments, maintaining records and front desk management.
Overview
40
years of professional experience
Work History
East Bay Endoscopy CenterEmeryville
Business Office Clerk
10.2014 - Current
Job overview
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Resolved problems with communication and billing to foster seamless services
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency
- Developed correspondence letters, memos and emails
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
East Bay Special SurgeryOakland
Office Manager
09.2007 - 09.2014
Job overview
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity to complete over 20 employee evaluations per quarter
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Implemented project management techniques to overcome obstacles and increase team productivity
Education
Diablo Valley College, Pleasant Hill, CA
Associate of Arts from Business
09.1983
Skills
- Patient Relations
- Administrative Supervision
- Conflict Resolution
- Monitoring Tools
- Patient Care
- Scheduling
- Teamwork
- Patient Assistance
- Insurance Knowledge
- Appointment Setting
- Patient Contact
- Medical Records Review
- Medical Records Maintenance
- HST (EMR)
- Provation MD
- GMED
- EPIC
- Business Correspondence
- Data Recording
Timeline
Business Office Clerk
East Bay Endoscopy Center
10.2014 - Current
Office Manager
East Bay Special Surgery
09.2007 - 09.2014
Diablo Valley College
Associate of Arts from Business
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