Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eileen Madrid

Pico Rivera,CA

Summary

Motivated sales associate hungry for success and ready to do whatever is needed to be a top performer. Goal-oriented and highly focused, I am prepared to use my exceptional people and communication skills for the shared triumphs of myself and the company.

Overview

9
9
years of professional experience

Work History

Field Office Representative

Department of Motor Vehicles
Fullerton, CA
12.2018 - Current
  • Attended weekly team meetings to review performance goals and objectives.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed data entry into various computer systems while ensuring accuracy of information entered.
  • Prepared correspondence such as memos, emails, letters, and faxes for internal use or external distribution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, or face to face.
  • Maintained up-to-date knowledge of office policies, procedures, and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Legal Assistant

Law Offices of Gilbert D. Sigala
Montebello, CA
01.2016 - 11.2018
  • Recorded data related to cases for use in research or litigation purposes.
  • Contacted witnesses and scheduled interviews and evaluations.
  • Performed basic bookkeeping duties including tracking payments received from clients.
  • Prepared summaries of depositions, interrogatories and testimony for attorney review.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Updated databases with new information received from attorneys or clients.
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Answered phones promptly while providing courteous customer service.
  • Assisted with document production and deposition preparation.
  • Processed incoming mail on a daily basis.
  • Compiled financial records related to specific cases.
  • Prepared and processed expense reports for reimbursing attorneys.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.

Education

High School Diploma -

Cerritos College
Norwalk, CA

Skills

  • Payment Processing
  • Client Account Management
  • Customer Needs Assessment
  • Contract Preparation
  • Excellent communication skills
  • Merchandising knowledge
  • Relationship Building
  • Verbal/written communication
  • Teamwork and Collaboration
  • Exceptional customer service
  • Service Recommendations
  • Service understanding
  • Outgoing Personality
  • Service-oriented
  • Conflict Resolution

Accomplishments

  • I received 50 positive customer reviews within my first year at the DMV. I was the first employee within my office to accomplish this.
  • I was authorized to mentor several new employees due to my extensive knowledge of policy, procedure, and customer satisfaction.
  • I was granted early access to several specialized training courses usually reserved for seasoned technicians.

Timeline

Field Office Representative

Department of Motor Vehicles
12.2018 - Current

Legal Assistant

Law Offices of Gilbert D. Sigala
01.2016 - 11.2018

High School Diploma -

Cerritos College

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Eileen Madrid