Eileen Martella
Glassboro,NJ
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
4
4
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Craig M Wax, Do, Llc - Family Medicine & Health
Mullica Hill, NJ
05.2021 - Current
I have worked for four years as a receptionist, as well as a medical assistant. Throughout those four years, I have developed interpersonal skills, as well as clinical skills.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
- Verified insurance coverage for appointments and collected co-payments as required.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Education
Bachelor of Science - Social Work
West Chester University Of Pennsylvania
West Chester, PA05.1997
Skills
- Appointment scheduling
- Data entry accuracy
- Attention to detail
- Problem solving
- Phone reception
- Basic clinical skills
- Medical record management
- Medical charting
- Electronic medical records
- Excellent communication
- Adaptable and flexible
Timeline
Medical Receptionist/Medical Assistant
Craig M Wax, Do, Llc - Family Medicine & Health
05.2021 - Current
Bachelor of Science - Social Work
West Chester University Of Pennsylvania
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