Eileen Mendez
Orlando
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Staffing
09.2023 - 05.2024
- Delivered engaging lesson plans across diverse subjects for K-12 students.
- Adapted instructional materials to meet varied learning styles and needs.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with full-time teachers to ensure continuity of education during absences.
- Maintained accurate attendance records in compliance with school policies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Teller II
CenterState/South State Bank
08.2019 - 01.2023
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Assisted customers with account inquiries, providing detailed information on services and products available.
- Balanced cash drawers and vault daily audits and maintaining precise records to uphold financial integrity.
- Collaborated with team members to streamline transaction processes and improve workflow efficiency.
- Educated customers on digital banking options, enhancing their understanding of online services.
- Resolved customer issues promptly, utilizing strong problem-solving skills to ensure positive outcomes.
- Adhered to compliance regulations diligently, minimizing risk for the organization while performing duties.
- Maintained a clean and organized work environment, promoting professionalism in customer interactions.
Member Services Representative
McCoy Federal Credit Union
08.2017 - 07.2019
- Delivered exceptional member service by addressing inquiries and resolving issues efficiently.
- Assisted members with account management, transactions, and financial product inquiries to enhance satisfaction.
- Implemented process improvements that increased operational efficiency within member services department.
- Mentored junior team members on best practices in customer interaction and problem resolution techniques.
- Trained new team members on company compliance policies and procedures AML & SAR, fostering a supportive work environment for all staff.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Executed cash handling procedures, maintaining accurate records and balancing cash drawer daily and vault leader.
Pawnbroker
Value Pawn & Jewelry
05.2016 - 08.2017
- Evaluated and appraised items for value, ensuring fair pricing for customers.
- Facilitated transactions, delivering exceptional customer service and fostering repeat business.
- Managed inventory levels, coordinating stock to meet demand and enhance sales opportunities.
- Trained and mentored junior staff on operational procedures and customer interaction best practices.
- Developed strategies to minimize risk while maximizing profitability through effective lending practices.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Administrator Assistant
Renuevo
08.2015 - 04.2016
- Coordinated scheduling and logistics for events and meetings.
- Supported administrative functions by managing correspondence and communications for the administrative board.
- Maintained accurate records of membership information and attendance data.
- Assisted in developing promotional materials for community outreach initiatives.
- Prepared reports on event outcomes to inform future planning efforts and activities.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents and meeting minutes.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Assistant Manager
Advance America
08.2013 - 05.2014
- Led team in achieving operational goals through effective training and performance monitoring.
- Developed and implemented process improvements to enhance customer service efficiency.
- Analyzed financial data to support strategic decision-making and improve profitability.
- Mentored junior staff, fostering a collaborative environment and enhancing team productivity.
- Established best practices for compliance with company policies and regulatory requirements.
- Monitored cash intake and deposit records, replenished cash to the vault and deposits to the bank, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Granite and cabinet llc
03.2008 - 06.2010
- Streamlined workflow processes, reducing turnaround time for customer transactions.
- Coordinated with cross-functional teams to align goals and maximize resource utilization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Walmart
08.2006 - 03.2008
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory levels through effective stock management and replenishment.
- Processed transactions efficiently, ensuring accuracy in cash handling and receipts.
- Collaborated with team members to implement promotional displays and merchandising strategies.
- Trained new associates on customer service protocols and operational procedures.
- Monitored sales floor for cleanliness, organization, and adherence to safety standards.
Customer Service Representative
Publix
12.2003 - 08.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Certificate - Signing agent
National Notary Association
01.2018
Associate - Applied Business Management
Everest University-South Orlando
Orlando, FL10.2010
High School Diploma -
San Juan High School
San Juan, PR05-2019
Bachelor of Science - Health Sciences Clinical Science
Seminole State College of Florida
Sanford, FL05-2026
Skills
- Multi-subject instruction
- Positive reinforcement
- Student engagement
- Cash handling and management
- Relationship building and management
- Banking
- Financial record keeping
- Financial services
- Fraud identification
- Bank deposits
- Night and safe deposit procedures
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing
09.2023 - 05.2024
Teller II
CenterState/South State Bank
08.2019 - 01.2023
Member Services Representative
McCoy Federal Credit Union
08.2017 - 07.2019
Pawnbroker
Value Pawn & Jewelry
05.2016 - 08.2017
Administrator Assistant
Renuevo
08.2015 - 04.2016
Assistant Manager
Advance America
08.2013 - 05.2014
Assistant Manager
Granite and cabinet llc
03.2008 - 06.2010
Sales Associate
Walmart
08.2006 - 03.2008
Customer Service Representative
Publix
12.2003 - 08.2006
Associate - Applied Business Management
Everest University-South Orlando
Certificate - Signing agent
National Notary Association
High School Diploma -
San Juan High School
Bachelor of Science - Health Sciences Clinical Science
Seminole State College of Florida
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