Eileen M. Enright
Palmyra,NJ
Summary
Dynamic professional with extensive experience at Comcast, Inc., excelling in regulatory compliance and quality control processes. Proven track record of enhancing operational efficiency through strategic problem-solving and data analysis, achieving significant improvements in project delivery timelines. Adept at interagency liaison and documentation, driving successful outcomes in complex environments.
Overview
20
20
years of professional experience
Work History
Technical Assistant
State of New Jersey, SNAP Quality Control Unit
Trenton, NJ
07.2024 - Current
- Access, examine, and evaluate confidential client data across Federal, State, and County databases to support program eligibility determinations.
- Create comprehensive case file documentation for 10-12 monthly active clients, detailing household economic and demographic conditions per FNS 310 compliance and regulations.
- Process 60-62 inactive CAPER cases monthly, consistently meeting all established deadlines and quality standards.
- Record assessment results in program databases to satisfy state review standards for client benefits, supporting approval or denial determinations for cases.
- Revise multiple reporting documentation, including CAPER and 551B reporting forms, to ensure proper and efficient compliance with federal and state mandates.
- Coordinate quarterly County Liaison meetings, handling all organization and implementation of documentation requirements, including preparation, distribution of materials, and recording/sharing meeting minutes.
- Promptly and professionally address and coordinate information requests from internal departments, individual staff members, and external agencies regarding program operations.
- Conduct collateral contact follow-ups to verify client information and ensure program compliance through the preparation and transmittal of written correspondence.
- Contribute to creating and implementing unit policies and procedures that enhance workflow efficiency and organizational management.
- Maintain strict compliance with FNC 310 manual requirements throughout SNAP program case preparations and reviews.
- Review the county system databases to ensure all required documentation was obtained for complete processing of assigned cases.
- Maintain client files and essential records in compliance with Federal HIPAA regulations and confidentiality standards.
- Serve as a unit/agency representative at public forums and DFD committee meetings.
- Deliver essential executive support to SNAP-QC unit Management as needed.
Principal Technical Assistant (Contract)
State of New Jersey, SNAP Quality Control Unit
Trenton, NJ
02.2023 - 07.2024
- Facilitated effective program deployment through comprehensive policy evaluation and systematic management of case workflows, ensuring seamless operational integration and compliance with established protocols.
- Ensured thorough quality control monitoring to guarantee full compliance with all FNC 310 manual regulatory requirements and standards throughout the assessment process while managing client case preparation.
- Implemented streamlined documentation protocols that dramatically accelerated case resolution timelines, achieving a 50-70% reduction in overall processing duration while maintaining quality standards.
- Identified potential compliance issues and recommended corrective actions.
- Engaged in scheduled monthly team collaborations to analyze regulatory developments and refine procedural workflows, contributing to continuous operational improvements through collective problem-solving and knowledge exchange.
- Orchestrated the comprehensive oversight of 17-20 simultaneous client portfolios by implementing advanced organizational methodologies and anticipatory time allocation systems, routinely finalizing documentation and resolving cases before prescribed timelines while maintaining strict adherence to all FNS 310 regulatory parameters and compliance specifications.
Brand Ambassador
Macy's, Inc.
Cherry Hill, NJ
11.2016 - 06.2020
- Provided comprehensive coaching and professional development to a seven-person sales team, cultivating advanced selling methodologies and strategic operational frameworks that enhanced individual and collective performance.
- Surpassed established corporate sales objectives ahead of schedule, achieving target metrics within the initial two-week period through strategic execution of innovative sales approaches and tactical market positioning.
- Orchestrated comprehensive weekly professional development programs for both onboarding and veteran team members, delivering specialized instruction on product expertise and advanced sales methodologies to enhance performance outcomes.
- Conducted systematic weekly evaluations of sales performance metrics and market pattern analyses to formulate and implement data-driven strategic approaches for optimizing business outcomes.
- Implemented sophisticated data-driven business approaches that generated exceptional financial performance, surpassing 100% gross margin benchmarks for international enterprises within a twelve-month operational period.
- Strategically conceptualized, executed, and promoted high-impact product awareness campaigns and sales events while simultaneously developing comprehensive community outreach programs that increased public engagement with preventive healthcare initiatives.
- Orchestrated multi-channel marketing strategies that not only drove product visibility and sales growth but also educated diverse populations about critical health prevention programs, resulting in measurable improvements in community health literacy and participation rates.
Owner/Program Manager
Divine Light Wellness, LLC
Cinnaminson, NJ
04.2012 - 11.2016
- Spearheaded comprehensive business growth initiatives while simultaneously directing personnel oversight and implementing strategic operational frameworks to optimize organizational efficiency and performance.
- Designed and executed customized health initiatives that aligned with clients' individual wellness objectives, enabling them to reach their personal health milestones through structured, evidence-based programming.
- Orchestrated strategic partnerships with healthcare providers and community wellness centers to create an integrated support network that significantly improved client services.
- Implemented collaborative case management approaches that addressed both individual needs and broader community health determinants, resulting in measurable improvements in client outcomes and community wellbeing indicators.
- Engineered and implemented streamlined operational frameworks that optimize workforce efficiency and elevated service quality benchmarks, resulting in measurable improvements to organizational performance metrics.
- Formulated and instituted comprehensive policy frameworks, procedural guidelines, and educational curriculum that systematically enhanced the organization's capacity to connect clients with vital community resources, resulting in significant increases in successful referral outcomes.
Business Operations Manager
ActiveStyle, Inc.
Cinnaminson, NJ
11.2011 - 03.2012
- Orchestrated operations for a multidisciplinary workforce of 20+ specialists within a Durable Medical Equipment organization, delivering executive oversight across essential business functions while prioritizing excellence in customer-facing service delivery systems.
- Conducted comprehensive weekly assessments of key performance indicators, transforming complex data into actionable intelligence, and strategic recommendations for C-suite leadership to inform executive decision-making.
- Led the implementation of strategic change management initiatives that drove $130K in additional monthly revenue.
- Elevated staff productivity by implementing leadership training programs and streamlining operational processes.
- Fostered strategic relationships with industry partners to uphold rigorous HIPAA compliance while sustaining ACOG accreditation requirements.
Administrative Manager - Office of the Chief Information Officer (Contract)
Keystone/AmeriHealth Caritas
Philadelphia, PA
03.2010 - 04.2011
- Established innovative communication frameworks and project monitoring systems that directly supported departmental goals.
- Orchestrated sophisticated reporting frameworks that revolutionized data architecture and elevated operational performance across a significant IT outsourcing initiative involving culturally diverse consulting teams.
- Drafted and finalized professional communications, including correspondence, directives, and information packets for CIO review and signature, while managing comprehensive executive support functions, such as coordinating complex travel logistics, maintaining detailed calendar systems, orchestrating meeting preparations with agendas and materials, and delivering high-level administrative assistance.
- Provided leadership and professional development guidance to administrative team members while safeguarding sensitive and confidential information.
- Facilitated cross-departmental collaboration to drive project delivery and maintain regulatory compliance standards.
Senior Executive Assistant to the Chief Software Architect
Comcast, Inc.
Philadelphia, PA
08.2007 - 01.2010
- Evaluated and delivered comprehensive analyses of Research & Development programs to senior executives per Federal Communications Commission (FCC) regulatory frameworks and compliance standards.
- Delivered detailed project status updates to leadership through thorough written reports, and articulate verbal presentations.
- Gathered and analyzed key performance indicator data to measure advancement toward organizational objectives.
- Crafted sensitive executive communications including strategic correspondence, operational directives, and technical documentation for senior leadership authorization while administering sophisticated support functions such as calendar management, domestic travel arrangements, expense processing, and meeting logistics for the Chief Software Architect and three Senior Vice Presidents of Engineering with the utmost discretion and confidentiality.
- Orchestrated comprehensive logistics for major corporate events, including the coordination of a Tech Expo attended by 10,000 industry professionals.
- Served as the company's representative at industry functions and governance sessions, while maintaining leadership positions on boards of prominent sector organizations.
Senior Executive Assistant to the President & CEO
Hospital and Health System Association of Pennsylvania
Philadelphia, PA
12.2004 - 08.2007
- Provided executive support to the President, overseeing three major healthcare organizations.
- This executive managed 26 committees focused on social services, workforce development, healthcare improvement, and community development, all while ensuring compliance with state and local regulations and statutes.
- Prepared professional correspondence, including letters and memos for presidential approval and signature, before distributing them to appropriate recipients.
- Delivered comprehensive executive support through meticulous calendar management, domestic and international travel logistics coordination, and detailed board meeting preparation including agenda development and materials compilation, while maintaining excellent time management and organizational practices.
- Established and executed critical company protocols and workflows to maintain regulatory compliance.
- Oversaw daily operational activities and assisted HR with personnel management while directly supervising a team of 4 administrative staff members.
- Directed project management for a complex relocation of three companies, delivering the successful transition two weeks before the deadline.
Education
B.A. - Health & Wellness
Thomas Edison State University
Trenton, NJ12.2026
Diploma - Holistic Health Coach
Institute of Integrative Nutrition
New York, NYAssociate’s degree -
Peirce College
Philadelphia, PACore Competencies
- Technical Skills: Federal/State/County Databases, Salesforce, SharePoint, Workday, Microsoft Office Suite, Database Proficiency
- Program Management: Quality Control Processes, Program Monitoring, Case Management, Regulatory Compliance
- Communication: Written/Verbal Reporting, Technical Writing, Interagency Liaison, Documentation, Meeting Coordination, Presentation Skills, Report Preparation
- Analysis: Critical Thinking, Problem-Solving, Policy Analysis, Data Analysis, Policy Interpretation and Implementation
- Organization: Process Development, Time Management, Workflow Optimization, Record-Keeping, Quality Assurance
Timeline
Technical Assistant
State of New Jersey, SNAP Quality Control Unit
07.2024 - Current
Principal Technical Assistant (Contract)
State of New Jersey, SNAP Quality Control Unit
02.2023 - 07.2024
Brand Ambassador
Macy's, Inc.
11.2016 - 06.2020
Owner/Program Manager
Divine Light Wellness, LLC
04.2012 - 11.2016
Business Operations Manager
ActiveStyle, Inc.
11.2011 - 03.2012
Administrative Manager - Office of the Chief Information Officer (Contract)
Keystone/AmeriHealth Caritas
03.2010 - 04.2011
Senior Executive Assistant to the Chief Software Architect
Comcast, Inc.
08.2007 - 01.2010
Senior Executive Assistant to the President & CEO
Hospital and Health System Association of Pennsylvania
12.2004 - 08.2007
B.A. - Health & Wellness
Thomas Edison State University
Diploma - Holistic Health Coach
Institute of Integrative Nutrition
Associate’s degree -
Peirce College
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