Eileen Miller
Searcy,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
BCP Coordinator/Data Processor
First Security
Searcy , AR
2023.07 - Current
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations..
- Developed and maintained continuity plans for multiple departments across the organization.
- Analyzed business processes to identify potential risks and develop strategies to mitigate their impact.
- Created a comprehensive library of policies and procedures for crisis management.
- Provided guidance on implementation of disaster recovery solutions such as backup power supplies, redundant networks.
- Coordinated meetings with internal staff members and external vendors to discuss incident response procedures.
- Identified critical resources needed for successful recovery from major disruptions or disasters.
Inbound Priority Banking
Regions Bank
Searcy , AR
2021.10 - 2023.07
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
- Achieves required levels of inbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Works with either close supervision or under clearly defined procedures
Front End Team Lead
Walmart | Paragould AR
2020.03 - 2021.10
- Oversee and motivate a frontend team of 40-50 associates with an open communication culture
- Delegate tasks, set deadlines, and monitor team performance
- Listening to team members’ feedback and resolve any issues or conflicts
- Organize team building activities, encourage creativity, recognize high performance, and reward accomplishments
- Ensure all trainings are complete and up to-date in a timely manner
- Task performed included register audits, vault audits, register long/short investigation, cash office balancing and bank reconciliation.
Bookkeeper
Classic Bank
Cameron , Texas
2017.04 - 2020.03
- Performed a total on six different jobs within the bookkeeping department
- Tasks performed include processing non-post transactions, verifying high dollar and two signature checks, processing check and ACH returns, answering inbound calls, balancing cash advance machine and processing transactions, keying and balancing teller work, processing return mail, and handling customer requests such as address changes, stop payments and wire transfers
- A backup to the fresh start officer, handling delinquent bank accounts and collecting payments.
Vault Teller/CSR
First National Bank of Hughes Springs | Lott
, Texas
2015.05 - 2017.04
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Tasks performed include balancing vault and teller cash, opening accounts and handling customer requests
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Entered customer numerical data into databases in a timely and accurate manner
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Education
GED -
University of Arkansas Community College
11.2011
Skills
- Excellent time management skills
- Supervision and Leadership
- Detail-oriented
- Excel, Word, PowerPoint, Adobe and Nuance
- Consumer banking specialist
- Compliance, banking laws and regulations
- Advanced computer proficiency (both PC and Mac)
References
- Pamela Ward - 1st National Bank of Hughes Springs Branch Manager - (254) 721-6537
- Elizabeth Williams - Classic Bank HR - (254) 697-6461
- Sarah Harris - Walmart HR - (662) 544-2675
Timeline
BCP Coordinator/Data Processor
First Security
2023.07 - Current
Inbound Priority Banking
Regions Bank
2021.10 - 2023.07
Front End Team Lead
Walmart | Paragould AR
2020.03 - 2021.10
Bookkeeper
Classic Bank
2017.04 - 2020.03
Vault Teller/CSR
First National Bank of Hughes Springs | Lott
2015.05 - 2017.04
GED -
University of Arkansas Community College
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