Eileen Minnihan

Interpret compliance and conformance to Arizona Revised Statutes and MVD directives, rules, regulations, policies and procedures; selection and hire of new employees, ie: prepare and submit JTFs and PAFs, select interview competencies and questions, screen applicants, schedule and conduct interviews, make job offers, Onboard new employees and verify work authorization through I-9 process; create and maintain office reports; attend meetings and trainings and serve as backup to other customer service managers; travel on state business as required; provide customer service to internal and external customers; conflict resolution; handle escalations from staff; conduct monthly 1:1's and yearly AZPerforms with staff.

Provided customer service to internal and external MVD customers, including processing all driver license, instruction permit, identification card as well as all title and registration transactions; liaised with other ADOT departments for problem resolution; administered permit exams and road tests; reviewed and processed Motor Vehicle Record Requests; administered Level I inspections; cash collection and balancing drawer; printed and updated daily and monthly reports, ensuring timely completion; daily deposit; managed and verified office inventory.

Provided administrative support and coordination for Truck Trailer Driving and Automotive Programs; initiate instructor contracts; new hire paperwork; purchasing, including creation of purchase orders and budget tracking; design of publicity materials and brochures.