Eileen Morgali
St. Mary's
Summary
Results-driven Caregiver Manager with expertise in team leadership and operational management. Proven ability to enhance team efficiency and deliver exceptional customer service. Experienced in developing training programs and implementing effective communication strategies to boost staff performance. Committed to supporting organizational goals through a strong work ethic and adaptability.
Overview
17
17
years of professional experience
Work History
Caregiver Manager
Family Resource Home Care
Spokane Valley
09.2023 - 02.2025
- Managed daily operations, coordinating team activities to enhance efficiency.
- Developed staffing schedules to ensure smooth workflow and adequate coverage.
- Trained new employees on company policies and operational procedures.
- Facilitated interdepartmental communication to streamline processes and improve collaboration.
- Resolved customer inquiries and concerns promptly, maintaining high service standards.
- Conducted performance assessments, providing constructive feedback to enhance staff development.
- Enforced customer service standards while addressing issues to uphold quality service.
- Led a team of 200+ employees, fostering productivity and exceptional customer experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Grade 5 homeroom teacher
Teaching Dominican Sisters of Holy Name of Jesus
Fanjeaux
09.2007 - 05.2023
- Developed engaging lesson plans tailored to diverse student needs.
- Implemented classroom management strategies to promote a positive learning atmosphere.
- Facilitated group discussions that fostered critical thinking and peer interaction.
- Conducted assessments to evaluate student comprehension and adjust instruction as needed.
- Organized field trips and extracurricular activities to enhance student experiences.
- Mentored new teachers, sharing best practices for effective classroom instruction.
- Monitored student performance through assessments and observations while maintaining accurate records.
- Cultivated strong relationships with students, parents, and staff to support academic progress.
Education
Bachelor of Arts - Philosophy, Literature
Holy Apostles College & Seminary
Cromwell05-2026
Skills
- Critical thinking and problem-solving
- Project management
- Curriculum design
- Team leadership
- Communication strategies
- Performance evaluation
- Staff training and development
- Classroom management
- HIPAA compliance
- Verbal and written communication
- Dependability and responsibility
- Time management
- Reliability and punctuality
- Multitasking and organization
- Compassionate communication
Languages
French
Professional
English
Full Professional
Latin
Limited
Timeline
Caregiver Manager
Family Resource Home Care
09.2023 - 02.2025
Grade 5 homeroom teacher
Teaching Dominican Sisters of Holy Name of Jesus
09.2007 - 05.2023
Bachelor of Arts - Philosophy, Literature
Holy Apostles College & Seminary