Eileen Munoz

• Maintained accurate documentation on all cases for over 120 clients , ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely for over 120 clients, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Streamlined case documentation procedures, reducing processing time and increasing efficiency.
• Provided Cash Assistance to over 120 Clients within the compliance procedures ensuring proper documentation is done in the process.
• Developed effective improvement plans in alignment with goals and specifications.
• Collected, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Observed packing operations to verify conformance to specifications.

• Organized Traveling for about 75 Field Employees
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted in onboarding new employees weekly, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Assisted with human resources tasks such as updating employee files.
• Organized office events such as holiday parties promoting a positive company culture and boosting employee morale.
• Restocked supplies and placed orders to maintain adequate stock levels.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Prepared financial statements, reports, memos and other documents
• Established and maintained working relationships with stakeholders
• Monitored office supply needs with consistent inventory checks and requisition approvals
• Coordinated office workflow to maximize productivity and labor resources
• Monitored daily operations and evaluated performance to proactively approach backlogs
• Trained employees in office tasks and evaluated and helped improve overall team performance
• Worked with functional teams to support variety of administrative tasks
• Supervised direct reports and enforced adherence to established procedures and deadlines
• Used Microsoft Office tools for analysis and communication
• Maintained accurate payroll records for about 50 field employees and submitted data to accounting department for processing
• Maintained a weekly excel spreadsheet that was sent to clients to track project progress and billing expenses.
• Recording who was working on the projects and the equipment that was used was also included.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Stocked and organized products in storage spaces and retail shelves

• Researched industry and competitor trends to develop new products and improve marketing techniques
• Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
• Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
• Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
• Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
• Solved problems and resolved conflicts for team members and customers
• Arranged store cleanings and renovations during periods of low customer traffic
• Created Rental Contracts for customers and assisted with collections
• Monitored about 100 rental contracts and payments per month
• Monitored sales activities to ensure that customers received satisfactory service and quality goods.