EILEEN R. NAH
Tobyhanna,PA
Summary
Extremely organized and meticulous with more than 25- years of work experience in a variety of positions, my most recent as an Online Retail Supervisor Lead at Kalahari Resorts & Conventions as well as, as a manager of a small grocery shop in West Africa. I have worked within the healthcare sector as an Administrative assistant, scheduler, charge entry specialists and human resource intern. Highly skilled at managing complex schedules, providing excellent customer service, delegation skills and ability to give clear instructions quickly. Skilled at working collaboratively in a team or independently to accomplish the work objectives of an organization. I am Quality-focused and committed to approaching administrative tasks with tenacity and diligence in the ability to resolve conflict and solve problems. Excellent work ethic and collaborative skills in improving workflow processes within a department.
Overview
25
25
years of professional experience
Work History
ONLINE RETAIL CONCIERGE SUPERVISOR
KALAHARI RESORTS & CONVENTIONS
POCONO MANOR, PA
03.2021 - Current
- Responsible for preparing delivery reports & guest packages for delivery to their rooms , the Water Park and Restaurant within the Resort as requested by guests
- Assign guest rooms, add in guest retail inventory utilizing Visual One hotel software system
- Prepare Bakery order and Last Bite orders and provide the information to the two departments for preparation
- Prepare Retail inventory report on a daily basis as well as, the end of month report of all the Retail inventory in the Online Retail Department
- Order retail supplies for guest package’s
- Contact guests to verify orders and resolve any issues they may have concerning their order for delivery
- Prepare an end of day delivery report and prep packages for the next day’s delivery.
BUSINESS OWNER
SMALL INTERNATIONAL GROCERY SHOP, ISLAND
12.2018 - 01.2022
- Created business plan, arranged financing and selected location for shop in Tweh-Farm Saturday Market in Liberia
- Solely responsible for interviewing, hiring, training and payroll for a four member staff
- Identified vendors/wholesale suppliers for shop merchandise
- Purchased and monitored inventory, accepted delivered packages, verified invoices /products to keep accurate records of inventory
- Converted the US dollar to the Liberian dollar according to the exchange rate for the country
- Performed monthly/annual inventory audits to ensure accuracy of records
- Building rapport with customers to ensure repeat business by providing excellent service as well as a line of credit for the market women
- Daily activities included opening /closing shop, sales, stocking shelves, bookkeeping purchasing, and maintaining inventory.
AR/Charge Entry Specialist II
Management Services Organization CVS Building
East Stroudsburg, PA
04.2012 - 05.2018
- Precisely completed appropriate claims paperwork, documentation, and system entry
- Verified patients' eligibility and claims status with insurance agencies
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy
- Developed recommendations for process improvements and as a result, my manager has implemented the changes needed in our billing and coding process
- Resulting in timely billing within 24 hours, coding accuracy and efficiency in our workflow process
- Provided recommendation to improve billing rejection rates within billing in coding process resulting in the billing software upgraded; this change now ensures that the correct ICD codes are being utilized in the coding and billing process minimize rejection rates by eighty percent to receive timely reimbursement from insurance companies.
Administrative Assistant & Scheduler
Pocono Medical Center Cardiovascular Cath Lab
East Stroudsburg, PA
01.2006 - 04.2012
- Provided executive-level administrative support to the Medical Director of Cardiovascular Lab, Critical Care Director of Nursing, and the Manager of the Cath/EP Labs
- Served as a primary point of contact for and liaison between management, patients, personnel, and vendors
- Coordinated committee meetings, including schedules and information preparation and distribution of minutes
- Developed and distributed weekly/monthly statistical data on all open heart, Cath’s, EP studies and vascular procedures
- Compiled monthly statistical data with comparable data for two years for end of fiscal year budgets for ESSA Heart and Vascular Institute
- Resolved scheduling issues between departments and physicians to accommodate scheduling requests within 24 hours.
Secretary
Pocono Medical Center Cardiac Services & Diabetic
East Stroudsburg, PA
11.1999 - 01.2006
- Provided administrative support to department managers
- Performed daily scheduling of diagnostic/ cardiopulmonary stress tests and diabetes education classes
- Registered patients and prepared charts for cardiac rehab, pulmonary rehab, and diabetes education classes; precisely completed patient health assessments
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms)
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Maintained strict patient and physician confidentiality
- Maintained departmental and hospital wide policy and procedures manual
- Coordinated monthly staff meetings, including schedules and information preparation and distribution.
Education
CVS Building -
Lehigh Valley Hospital
01.2018
Master of Science - Human Resource Management
The University of Scranton
05.2017
Bachelor of Science - Business Management
East Stroudsburg University
12.2014
Associates of Arts - Business Administration, Human Resource
Northampton Community College
05.2011
4699 Course Work -
Skills
- Excellent Communication skills
- Customer Service/Organizational Skills
- Leadership skills
- Human Resource Laws knowledge
- Scheduling & Multi-tasking skills
- Health Insurance & Benefits
- Management retail /sales
- Excellent Planner & Coordinator
- Computer/Software Skills
- Position Manager- Healthcare-source
- Kronos
- Siemens Medical Solution (SMS)
- McKesson Horizon Clinical Capital Request Database
- GE Medical Systems Centricity Cardiology Data Management System
- EClinicalWorks 10 Financial Medical System
- Microsoft Office Word, Excel, Power Point
- Epic
- Visual One
Affiliations
- Delta Alpha Pi Academic Honor Society- East Stroudsburg University May 1, 2014
- Society for Human Resource Management (SHRM) March 4, 2015
- The National Society of Leadership and Success May 2, 2015
Timeline
ONLINE RETAIL CONCIERGE SUPERVISOR
KALAHARI RESORTS & CONVENTIONS
03.2021 - Current
BUSINESS OWNER
SMALL INTERNATIONAL GROCERY SHOP, ISLAND
12.2018 - 01.2022
AR/Charge Entry Specialist II
Management Services Organization CVS Building
04.2012 - 05.2018
Administrative Assistant & Scheduler
Pocono Medical Center Cardiovascular Cath Lab
01.2006 - 04.2012
Secretary
Pocono Medical Center Cardiac Services & Diabetic
11.1999 - 01.2006
CVS Building -
Lehigh Valley Hospital
Master of Science - Human Resource Management
The University of Scranton
Bachelor of Science - Business Management
East Stroudsburg University
Associates of Arts - Business Administration, Human Resource
Northampton Community College
4699 Course Work -
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