Summary
Overview
Work History
Education
Skills
References
Timeline
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Eileen Oser

Las Vegas,NV

Summary

ACHIEVEMENTS

  • 2004 - Invited to Washington D.C. as the only Las Vegas representative out of 363 women in the United States to attend the Business and Professional Women's Leadership Summit. This summit promoted continued economic growth that continues to benefit all Americans and advance dialogue between women in government and women leaders across the nation.
  • 2009 - Acknowledged by Clark County and Commissioner Lawrence Weekly as Director of Project Shero for National Women's Month
  • 2010 - Recognized for collaborative efforts by Boys & Girls of Las Vegas
  • 2018 - Recipient and inspiration for first “PCX” - Perfect Customer Experience award from local management at Tesla.
  • 2023 - Top of the Mountain Recipient

Overview

24
24
years of professional experience

Work History

Customer Support Specialist

Mountain America Credit Union
Las Vegas, Nevada
11.2022 - 08.2026
  • Assisted members with account inquiries and transaction issues.
  • Educated members on financial products and services available.
  • Collaborated with team to improve customer support processes.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Customer Service Representative

Vivint
Las Vegas, Nevada
02.2021 - 10.2022
  • Resolved complaints effectively while maintaining a positive customer experience.
  • Answered customer inquiries and provided accurate information regarding products and services.

Solar Advisor

Tesla
Las Vegas, Nevada
09.2015 - 03.2020
  • Developed customized solar solutions based on energy usage and budget.
  • Assisted clients with financing options and incentives for solar energy.
  • Built strong relationships with customers to enhance satisfaction and trust.
  • Worked with 249 different utility companies, helping individuals move forward with solar installation.

Customer Service Representative

Self-employeed
Las Vegas, Nevada
09.2013 - 08.2015
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Self-employed.

Founder and Director of Non-Profit

Project Shero
Las Vegas, Nevada
09.2002 - 08.2013
  • Launched community initiatives to empower at-risk children through education and support. Created and delivered programs to children primarily at the Boys & Girls Clubs of America. One girl in Girls program had the courage to report child abuse after one, three (3) hour program.
  • Developed strategic partnerships with local organizations to enhance community engagement.

Education

Some College (No Degree) - Associates Degree

University of Texas Dental Hygiene
Houston

Some College (No Degree) - Texas Real Estate Licence

Real Estate
Houston, TX

Skills

  • Customer relationship management
  • Problem solving
  • Effective communication
  • Product knowledge
  • Verbal and written communication
  • Customer service excellence
  • Complaint handling
  • Technical troubleshooting

References

To Whom It May Concern,

I had the privilege of working with Eileen for several years at SolarCity and then through the merger with Tesla.  One of the reasons I looked forward to going to work during that time was because I knew Eileen would be there.  Her positivity and work ethic are undeniable.  She cares deeply for her co-workers and her customers.  Eileen contributed to our culture every day.  Customers also knew they could count on her.  I often observed Eileen staying late to ensure a customer’s issue was resolved.  She was always quite determined to provide a perfect customer experience.  The role she was in required her to talk to customers all over the country, and I always found it fascinating how she could quickly find common ground with people, no matter where they lived.

Any organization would be lucky to have this amazing person working for them!

Sincerely,

Emily Bowden

linkedin.com/in/emily-bowden-0b28894a

Timeline

Customer Support Specialist

Mountain America Credit Union
11.2022 - 08.2026

Customer Service Representative

Vivint
02.2021 - 10.2022

Solar Advisor

Tesla
09.2015 - 03.2020

Customer Service Representative

Self-employeed
09.2013 - 08.2015

Founder and Director of Non-Profit

Project Shero
09.2002 - 08.2013

Some College (No Degree) - Associates Degree

University of Texas Dental Hygiene

Some College (No Degree) - Texas Real Estate Licence

Real Estate
Eileen Oser