Immigration Services Officer
Department Of Homeland Security, USCIS
09.2007 - Current
- Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Streamlined application review processes for quicker turnaround times and improved approval rates.
- Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
- Collaborated with team members to share best practices, ensuring a high level of service for all clients.
- Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
- Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
- Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
