Eileen Perez
Waterbury,CT
Summary
Adaptable professional with a versatile background in customer service and community engagement. Known for strong interpersonal communication and conflict resolution skills, dedicated to enhancing relationships between staff and families.
Overview
6
6
years of professional experience
Work History
Parent Liaison
City Of Waterbury
Waterbury, CT
01.2023 - Current
- Facilitated communication between parents and schools to enhance student engagement
- Developed programs to address parental concerns and promote community involvement
- Organized workshops to educate families on available resources and school policies
- Collaborated with educators to create strategies for improving student outcomes
- Mediated discussions between parents and staff to resolve conflicts effectively
- Implemented feedback mechanisms to gather parent input on school initiatives
- Analyzed community needs to tailor support services for diverse family backgrounds
- Organized parent volunteers to support school activities and program needs.
- Supported the planning and execution of school-wide events such as open houses, back-to-school nights, and end-of-year celebrations, fostering a sense of community among parents, students, and staff members.
- Coordinated volunteer opportunities for parents to contribute their time and skills to the school community, fostering a sense of involvement and ownership.
- Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and providing updates on school initiatives.
- Facilitated effective communication between school staff and families by serving as a liaison during parent-teacher conferences, IEP meetings, and other important events.
- Enhanced family engagement in school activities by creating and implementing informative workshops and events.
- Presented talks to families, administrators, and community groups outlining support and service opportunities.
- Managed confidential information regarding student records while maintaining strict adherence to privacy laws and guidelines.
- Cultivated positive and supportive relationships with community and family members to build productive academic environments that enhanced student engagement and academic performance.
- Developed strong relationships with parents through consistent communication and active listening, promoting a positive school environment.
- Provided support to families in need by connecting them with relevant resources within the community.
- Supported family members through process of setting goals and enhancing children's academic development.
- Coordinated parent education initiatives, including guest speakers and workshops, to provide families with valuable information on various topics related to child development and academic success.
- Established partnerships with local businesses and organizations to secure funding or donations for various school projects or programs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Assistant Manager
Dollar Tree
Waterbury, CT
06.2025 - Current
- Assisted management in daily operations, ensuring store performance met corporate standards.
- Trained and mentored new employees on customer service protocols and inventory procedures.
- Coordinated merchandise displays to enhance visual appeal and drive sales growth.
- Analyzed sales data to identify trends and implement effective stock replenishment strategies.
- Developed staff schedules to optimize labor efficiency while maintaining service quality.
- Oversaw cash handling procedures, ensuring accuracy in financial transactions and compliance with policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Paraprofessional Assistant
Consolidated School District Of New Britain
New Britain, CT
08.2020 - 09.2022
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Implemented individualized education plans to enhance student learning and development.
- Collaborated with educators to assess student progress and provide feedback for improvement.
- Maintained a positive learning environment through effective behavior management strategies.
- Developed educational materials and resources tailored to diverse learning needs of students.
- Encouraged student participation during group activities, fostering teamwork and cooperation skills.
- Implemented creative instructional methods to accommodate diverse learning styles within the classroom setting.
- Improved classroom management by assisting teachers with behavior monitoring and intervention strategies.
- Ensured access to accommodations and modifications for students with disabilities, fostering an inclusive learning environment where all learners could thrive.
- Promoted effective time management skills by helping students prioritize assignments and meet deadlines.
- Aided teachers in administrative tasks such as grading, data entry, and report preparation, allowing them to focus on instruction.
- Assisted in maintaining a safe and positive learning environment, addressing any potential issues or conflicts among students.
- Collaborated with other paraprofessionals to share best practices and insights on creating more effective support systems for students.
- Monitored student progress closely, identifying areas of improvement and adjusting teaching strategies accordingly for maximum results.
- Increased student engagement through the implementation of interactive learning activities tailored to individual needs.
Education
Education
UNIVERSIDAD DE ARECIBO
PUERTORICOSkills
- Customer service
- Problem-solving
- Professional and courteous
- Patience and tolerance
- Event planning
- Resource management
- Policy development
- Documentation coordination
- Parent outreach
- Title I compliance
- Volunteer relations
- Volunteer program assistance
- Policy improvements
- Case tracking and follow up
- Effective communication
- Client advocacy
- Community resources
- Behavioral management
- Appointment scheduling
- Child development
- Client education
- Family advocacy
- Parenting education
- Family needs assessments
- Teamwork
- Multitasking Abilities
- Adaptability and flexibility
- Family support
- Family services
- Microsoft Office Suite
- Problem-solving aptitude
- Community referrals
- Multicultural awareness
- Community outreach
- Verbal communication
- File organization
- Professionalism and etiquette
- Meeting coordination
- Document management
- Positive attitude
- Scheduling
- Prioritizing work
- Office management
- Excel spreadsheets
- Data entry
- Strong problem solver
- Dedicated team player
- Professional and mature
- Team bonding
- Issue resolution
- Valid Driver's license
- Presentation preparation
- Mail handling
- Calendar management
- Mail distribution
- Administrative support
- Clerical support
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Manager
Dollar Tree
06.2025 - Current
Parent Liaison
City Of Waterbury
01.2023 - Current
Paraprofessional Assistant
Consolidated School District Of New Britain
08.2020 - 09.2022
Education
UNIVERSIDAD DE ARECIBO