Eileen Peters
Omaha,NE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a variety of job position. Ready to help team achieve company goals. To seek and maintain full-time or part time positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
7
7
years of professional experience
Work History
Dental Assistant/Front Desk Receptionist
Dr. Melissa Beaudet-Uy DDS
01.2024 - 04.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Created patient charts with a filing system.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
PBX Hotel Operator
Kona Village - Rosewood Resort
07.2023 - 12.2023
- Supported revenue growth by promoting upsell opportunities where appropriate during interactions with potential guests.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.
- Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Facilitated seamless room bookings and reservation modifications for guests on a timely basis.
- Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Patient Care Coordinator
Ali’i Surgery Center
03.2023 - 06.2023
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Resolved problems with communication and billing to foster seamless services.
- Facilitated communication between hospital departments.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Dental Assistant/Patient Service Representative
West Hawaii Community Health Center
11.2020 - 12.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry and pediatric procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, ortho, casts and impressions.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Used a varietySoftware to document and maintain patient information and health background.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Prepared and positioned patients for procedures.
- Assisted dentist in management of medical or dental emergencies by Action.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sales Associate
Pueo Boutique
04.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Barista
Starbucks
11.2016 - 12.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Upsold specialty items with beverages, increasing store sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Associate - Liberal Arts (Health Sciences) - Health Sciences
Hawaii Community College
05.2020
CMA Certification -
Island CPR
03.2019
High School Diploma -
West Hawaii Explorations Academy
05.2017
Skills
- Professionalism and Etiquette
- HIPAA Compliance Understanding
- Team Collaboration
- Patient Scheduling
- Cross-Training Capabilities
- Infection control proficiency
- OSHA Regulations Knowledge
- Patient Relations
- Treatment Room Breakdown/Setup
- Dental Radiography
- Appointment Scheduling
- Office Administration Duties
- Patient Care Coordination
- Complex Problem-Solving
Timeline
Dental Assistant/Front Desk Receptionist
Dr. Melissa Beaudet-Uy DDS
01.2024 - 04.2024
PBX Hotel Operator
Kona Village - Rosewood Resort
07.2023 - 12.2023
Patient Care Coordinator
Ali’i Surgery Center
03.2023 - 06.2023
Dental Assistant/Patient Service Representative
West Hawaii Community Health Center
11.2020 - 12.2022
Sales Associate
Pueo Boutique
04.2020 - 09.2020
Barista
Starbucks
11.2016 - 12.2017
Associate - Liberal Arts (Health Sciences) - Health Sciences
Hawaii Community College
CMA Certification -
Island CPR
High School Diploma -
West Hawaii Explorations Academy
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