Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eileen Quinn-O’Malley

San Diego,CA

Summary

Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Behavioral Health Program Coordinator

COUNTY OF SAN DIEGO
San Diego, CA
01.2016 - Current
  • Plan, develop, implement, coordinate, direct and monitor activities related to the delivery of behavioral health services by contracted providers
  • Prepare contract documents outlining scope of work and serve as the lead during the request for proposals (RFP) process to procure contracted services
  • Review and approve proposed contract budgets including administrative adjustments to existing budgets submitted by contractor
  • Convene and facilitate meetings with Behavioral Health Program Managers to communicate updates to policies/processes, share resources, and reminders about upcoming deadlines
  • Collaborate and provide technical assistance to behavioral health providers, to ensure service delivery goals, standards, and expectations are met
  • Serve as a leader and subject matter expert with State and County initiatives including the roll out of State mandated outcome measures required for all Medi-Cal beneficiaries receiving specialty mental health services
  • Provide trainings on State mandated outcomes, CANS and PSC, to system of care providers focused on administering, understanding, and clinically integrating results in treatment
  • Coordinate collaboration between mental health contractors and other County departments, specifically Child Welfare Services, by facilitating collaborative meetings to enhance partnerships.
  • Monitored progress of clients participating in the program, adjusting strategies as needed.
  • Analyzed data from customer surveys to identify areas of improvement for the program.
  • Coordinated with other departments to ensure continuity of care for clients across multiple programs.
  • Identified potential funding sources for various aspects of the program.
  • Developed and implemented comprehensive behavioral health program plans.
  • Collaborated with external stakeholders, such as community partners and healthcare providers, to ensure successful outcomes for clients.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.

Program Director

FRED FINCH YOUTH CENTER
San Diego, CA
01.2010 - 01.2016
  • Developed, expanded, and adapted Day Rehab/Behavioral Health program to meet the needs of County stakeholders and support the needs of children and youth at the Polinsky Children’s Shelter
  • Continually improved behavioral health services to meet the needs of children, youth and their family to achieve permanency through utilizing the core practice model
  • Provided individual supervision to program therapists to enhance skills with trauma informed practice and cultural sensitivity while providing therapeutic interventions
  • Created group curriculum to meet the needs of youth with complex trauma, co-occurring, CSEC, and independent living skills
  • Completed and submitted quarterly status reports (QSR) to BHS COR team with highlights of services and outcomes for the Polinsky Behavioral Health program
  • Submitted Day Program authorizations to Optum for justifying medical necessity for services when operating as a Day Rehab program
  • Utilized CCBH and Optum website to run reports, analyze service data and audit the client’s EHR to reduce risk of disallowed services, ensure optimal services and high-quality documentation
  • Responsible for program budget including of salaries/benefits, operational expenses and supplies for the program
  • Facilitated oversight meetings, provided presentations, and attended leadership meetings to ensure optimal communication with CWS and BHS management.
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Collaborated with external partners to leverage resources for the program's success.
  • Organized and facilitated team meetings, workshops, and events.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Implemented quality assurance protocols to ensure high-quality service delivery.
  • Spearheaded program planning and staff development to promote growth.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.

Licensed Clinician

FRED FINCH YOUTH CENTER
San Diego, CA
01.2008 - 01.2010
  • Completed comprehensive behavioral health assessments identifying complex trauma, family history, previous treatment and behavioral health symptoms impacting the client’s ability to stabilize in current foster home
  • Leveraged behavioral health assessment to develop a collaborative treatment plan and on-going documentation to reflect the MH services provided to the client and family
  • Met client and caregivers on a weekly basis for family sessions to promote client's success in current living situation
  • Provided resources to foster and natural family when additional needs were indentified such as: psychiatric evaluation, specialized therapy, ILS skills and pro-social activities to promote a healthy lifestyle
  • Provided support to client if transition with placement occurred to ensure client had one constant during the change
  • Attended weekly case consultation with CASS team members to review clinical dynamics and discuss optimal interventions for client and family.

Clinical Director

NEW ALTERNATIVES/ SOUTH CAMPUS CLINIC
San Diego, CA
01.2005 - 01.2008
  • Managed mental health clinic for adolescents placed at residential facility
  • Responsible for 81 medical records and compliance with the County of San Diego documentation standards
  • Supervised/managed eighteen clinicians and provided clinical supervision to BBS registered therapists
  • Responsible for budget including salaries, operations and supplies for therapeutic interventions
  • Prepared for county and state audits with results of 95-100% compliance
  • Provided on-going coverage of clinical cases including groups and family therapy for clients in the day treatment program
  • Assessed suicidal clients and collaboratively worked with the emergency screening unit (ESU) for 5150 holds
  • Created a resource library for program therapists to ensure best practice models were utilized to address symptoms related to diagnostic, co-occurring and relational issues
  • Assured transitional age youth (TAY) attended weekly ILS class and coordinated with ILS case managers regarding transitional plan.
  • Implemented evidence-based practices into daily operations of the program.
  • Participated in interdisciplinary team meetings to discuss best practices for treating clients with mental illness or substance use disorders.
  • Developed and implemented comprehensive behavioral health program plans.
  • Provided ongoing training and support to staff members in delivering behavioral health services.
  • Evaluated existing policies and procedures related to the delivery of behavioral health services and made recommendations for improvement.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Program Therapist

NEW ALTERNATIVES/ SOUTH CAMPUS CLINIC
San Diego, CA
01.2003 - 01.2005
  • Provided individual, group, and family therapy to severely emotionally disturbed adolescents placed in a residential treatment center
  • Conducted behavioral health assessments, developed treatment plans, completed progress notes and other necessary documents per county contract requirements
  • Participated in weekly treatment team meetings and adjunct meetings with educational representatives and social workers
  • Performed case manager duties, such as care coordination, creating transitional plans and maintaining regular communication with County Social Worker regarding progress of client in day treatment program
  • Worked with a multi-disciplinarian team including psychiatrist, nurse, residential staff, county staff and family members.

Peace Corps Volunteer

PEACE CORPS
01.1995 - 01.1997
  • Assessed Hungarian students and teachers for English proficiency to improve fluency
  • Planned and taught over fifteen English classes per week
  • Volunteered at a Bosnian refugee camp to provide respite for families
  • Served as an ambassador to enhance understanding and acceptance between American and Hungarian culture.

Education

Master of Arts - Marriage Family Therapy

United States International University
06.2000

Bachelor of Arts - Sociology

San Diego State University

Skills

  • Decision-Making
  • Information Systems Development
  • Critical Thinking
  • Interdepartmental Functions Coordination
  • Budget Development
  • Process Implementation
  • Employee Recruitment and Hiring
  • Medicare Compliance
  • Analytical Skills
  • Attention to Detail
  • Interpersonal Skills
  • Problem-solving abilities
  • Self Motivation
  • Stakeholder Coordination

Certification

41188, LMFT

Timeline

Behavioral Health Program Coordinator

COUNTY OF SAN DIEGO
01.2016 - Current

Program Director

FRED FINCH YOUTH CENTER
01.2010 - 01.2016

Licensed Clinician

FRED FINCH YOUTH CENTER
01.2008 - 01.2010

Clinical Director

NEW ALTERNATIVES/ SOUTH CAMPUS CLINIC
01.2005 - 01.2008

Program Therapist

NEW ALTERNATIVES/ SOUTH CAMPUS CLINIC
01.2003 - 01.2005

Peace Corps Volunteer

PEACE CORPS
01.1995 - 01.1997

Master of Arts - Marriage Family Therapy

United States International University

Bachelor of Arts - Sociology

San Diego State University

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Eileen Quinn-O’Malley