Eileen Rosa
Summary
Experienced community association manager with 5 years of industry expertise in property management. Strong background in leasing, financial reporting, and delivering exceptional customer service. Proven track record of implementing successful resident retention programs resulting in significantly increased lease renewals. Skilled at leading teams and fostering effective communication for seamless property operations. Recognized for consistently achieving the highest tenant satisfaction rating. Fluent in English and proficient in Spanish. Thrilled about contributing to a company's mission of building communities and enriching lives.
Overview
11
11
years of professional experience
Work History
ASSISTANT PROPERTY MANAGER
COWBOY PROPERTIES
07.2020 - Current
- Present properties and provided amenities in a positive light to prospective tenants
- Act as a landlord for property owners and help them navigate the property market
- Advertise available properties using a variety of media and promoting materials
- Determine the needs, living standards and economic viability of prospect customers
- Confirm rental application data and personal references
- Stay knowledgeable of the property market status
- Provide information on all aspects of properties (expansion, zoning, crime etc)
- Negotiate leasing terms and conditions and close deals
- Ensure proper maintenance and inspect properties periodically
RECEPTIONIST/OFFICE ASSISTANT
UTAH COMMUNITY ACTION
10.2019 - 03.2020
- Courteously greet visitors and employees and cater to their individual requests, needs, and complaints
- Answer and forward phone calls to appropriate individuals and departments
- Prepare incoming and outgoing mail and packages
- Oversee maintenance of the reception and waiting area
- Buy necessary supplies, snacks, and refreshments
- Maintain cleanliness of reception area
- Work independently and collaboratively on assigned tasks
TRANSACTION COORDINATOR
ACADEMY MORTGAGE
07.2018 - 09.2019
- Communicating updates to clients, agents, lenders, and other people involved in the transaction
- Monitoring the contingency period
- Ensuring that all documentation is submitted
- Coordinating the closing process
- Scheduling client follow-up calls (after close) to check in and ask for referrals
RECEPTIONIST
LA DOMINICANA BEAUTY SPA
01.2014 - 12.2017
- Developed strong relationships with repeat customers by remembering personal preferences and offering tailored recommendations
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Answered incoming calls promptly while providing relevant information to callers in a friendly and professional manner
- Demonstrated excellent organizational skills by managing multiple tasks simultaneously in a fast-paced environment
Education
CERTIFICATE IN MEDICAL ASSISTANT -
PIBERRY INSTITUTE
Homestead, FL06.2016
GED - undefined
ROBERT MORGAN EDUCATIONAL CENTER
Miami, FL10.2008
Skills
- LIHTC
- Fair housing regulations
- Yardi
- Knock (CRM)
- Marketing and advertising
- Tenant conflict resolution
Timeline
ASSISTANT PROPERTY MANAGER
COWBOY PROPERTIES
07.2020 - Current
RECEPTIONIST/OFFICE ASSISTANT
UTAH COMMUNITY ACTION
10.2019 - 03.2020
TRANSACTION COORDINATOR
ACADEMY MORTGAGE
07.2018 - 09.2019
RECEPTIONIST
LA DOMINICANA BEAUTY SPA
01.2014 - 12.2017
GED - undefined
ROBERT MORGAN EDUCATIONAL CENTER
CERTIFICATE IN MEDICAL ASSISTANT -
PIBERRY INSTITUTE
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