Eileen Schmieder
Omaha,NE
Summary
Dynamic professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Member Specialist
Sam’s Club
04.2024 - Current
- Collaborated with team members to streamline checkout processes, improving overall efficiency.
- Educated members on membership benefits and promotions, increasing engagement and retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Research Interviewer - Remote
Professional Research Consultants Inc Prc
10.2018 - 05.2020
- Conducted in-depth interviews to gather qualitative data from diverse populations.
- Utilized survey software to record and analyze participant responses accurately.
- Developed rapport with interview subjects to ensure open communication and honest feedback.
- Maintained confidentiality and ethical standards during data collection processes.
- Maintained patience and professionalism despite negative customer interactions.
- Established rapport with diverse populations, facilitating open communication and yielding valuable insights for research purposes.
- Increased participant engagement through exceptional communication skills and empathetic listening techniques.
Disputes Specialist
PayPal LaVista
07.2016 - 09.2018
- Analyzed customer disputes to determine resolution pathways and ensure compliance with company policies.
- Documented findings and outcomes in dispute management system, improving case tracking efficiency.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
Account Manager - Remote From Home
Newark Electronics
04.2011 - 03.2016
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and retention.
- Coordinated account strategies to align with client goals and drive business growth.
- Analyzed market trends to identify opportunities for account expansion and improvement.
- Managed contract negotiations, ensuring favorable terms for both clients and company objectives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Taconic High School
Pittsfield, MASkills
- Client retention strategies
- Customer service
- Customer support
- Complaint handling
- Financial transactions
- Transaction processing
- Attention to detail
- Reliability
- Customer service excellence
- Phone etiquette
Timeline
Member Specialist
Sam’s Club
04.2024 - Current
Research Interviewer - Remote
Professional Research Consultants Inc Prc
10.2018 - 05.2020
Disputes Specialist
PayPal LaVista
07.2016 - 09.2018
Account Manager - Remote From Home
Newark Electronics
04.2011 - 03.2016
High School Diploma -
Taconic High School