Eileen Schmieder
Omaha
Summary
Knowledgeable and dedicated customer service professional with extensive experience in varied industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Member Specialist
Sam's Club
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Responded proactively and positively to rapid change.
- Certified to work as gas station attendant as well as duties inside store including cashier, self-check monitor, exit door and entrance door check, access to high dollar items locked in cage and ability to override transactions.
Barista
Atrium Hospitality
09.2023 - 03.2024
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Provided exceptional customer service, ensuring a welcoming environment for patrons.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Operated coffee brewing equipment efficiently while troubleshooting minor technical issues.
- Opened and closed register and balanced monies in drawer.
Research Interviewer Remote Position
Professional Research Consultants Inc Prc
04.2021 - 09.2023
- Worked remotely from home.
- Maintained confidentiality and ethical standards during participant interactions.
- Maintained confidentiality of customer information and company procedures.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Followed strict guidelines to receive unbiased, unprompted responses.
Assistant Store Manager
Yankee Candle Company
07.2018 - 05.2020
- Supervised daily store operations, ensuring optimal customer service and team performance.
- Developed training programs for new staff, enhancing product knowledge and sales techniques.
- Analyzed sales data to identify trends, informing strategic merchandising decisions and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Disputes Specialist
PayPal
04.2009 - 01.2011
- Resolved customer disputes by analyzing account details and applying company policies.
- Collaborated with cross-functional teams to streamline dispute resolution processes.
- Conducted thorough investigations into complaints, ensuring accurate documentation and compliance.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
Account Representative
Newark Electronics
05.2004 - 04.2009
- Worked remotely from home
- Cultivated strong customer relationships through effective communication and problem-solving skills.
- Managed product inquiries, providing accurate information on specifications and pricing to clients.
- Coordinated order processing, ensuring timely fulfillment and adherence to customer requirements.
- Analyzed market trends to identify opportunities for upselling and cross-selling products.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
Taconic High School
Pittsfield, MASkills
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
Timeline
Member Specialist
Sam's Club
04.2024 - Current
Barista
Atrium Hospitality
09.2023 - 03.2024
Research Interviewer Remote Position
Professional Research Consultants Inc Prc
04.2021 - 09.2023
Assistant Store Manager
Yankee Candle Company
07.2018 - 05.2020
Disputes Specialist
PayPal
04.2009 - 01.2011
Account Representative
Newark Electronics
05.2004 - 04.2009
High School Diploma -
Taconic High School