Accomplished Financial Advisor Coordinator at Simplicity Credit Union, adept in analytical thinking and client relations, significantly advanced client progress through strategic planning and exceptional service. Proven track record in implementing successful business strategies, enhancing customer satisfaction, and ensuring regulatory compliance. Demonstrates critical thinking and decision-making skills, focusing on impactful achievements.
Overview
38
38
years of professional experience
Work History
Financial Advisor Corrdinator
Simplicity Credit Union
Marshfield, WI
11.2021 - Current
Developed and deepened relationships with new and existing clients to advance progress and improve business.
Actively participated in marketing initiatives aimed at increasing brand awareness within the community.
Reviewed existing client accounts to identify any gaps or areas needing improvement.
Developed and maintained strong client relationships through exceptional service and communication.
Ensured compliance with regulatory requirements and adherence to industry best practices.
Assistant Center Manager
CSL Plasma
La Crosse, WI
06.2020 - 10.2021
Administered payroll and benefits for center staff, ensuring accuracy and compliance.
Assisted customers with account setup, billing inquiries, and technical support.
Monitored team performance against established metrics to identify areas of improvement and develop plans for implementation.
Created effective business plans to focus strategic decisions on long-term objectives.
Resolved escalated customer complaints in a timely manner.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented successful business strategies to increase revenue and target new markets.
Established partnerships with community organizations to promote center programs and services.
Monitored progress by establishing plans, budgets and measuring results.
Operation Laboratory Manager
Marshfield Clinic Health System
Marshfield, WI
12.1986 - 10.2019
Reviewed completed work to verify consistency, quality, and conformance.
Developed and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
Proposed or approved modifications to project plans.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Documented changes or modifications made to laboratory procedures and instruments.
Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel.
Created and managed budgets for travel, training, and team-building activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ
06-2000
Skills
Planning for retirement
Retirement needs
Decision-making
Analytical thinking
Customer service
Critical thinking
Client relations
Accomplishments
Leadership training
National convention speaker on lean improvements
President, Marshfield Silver Laces skating club (12 years)
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union