Eileen Sharkey
Rockwell,NC
Summary
Retired Administrative Assistant excelling in office management and customer service. Utilizes strong organizational skills to enhance efficiency and support team operations. Effective multitasking skills. Detail-oriented with data entry and file management. Experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Effective at prioritizing tasks and meeting deadlines. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Oswego City School District
02.1994 - 05.2022
- Assisted in managing daily office operations and scheduling appointments.
- Organized and maintained digital and physical filing systems for efficient document retrieval.
- Coordinated communication between staff, students, and parents regarding administrative matters.
- Prepared reports and documents.
- Monitored inventory of office supplies, ensuring timely ordering to avoid shortages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees and providing training materials.
- Optimized calendar management for executives by scheduling appointments.
- Organized office events such as holiday parties or team-building activities.
- Collaborated on special projects as assigned by leadership.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information.
- Supported recruitment processes, scheduling interviews and communicating with applicants.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents to different departments.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized materials for meetings and took detailed notes for later dissemination.
- Transcribed and organized information to assist in preparing legal documentation.
Students At Risk
Oswego City School District
07.2000 - 07.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members and providing support.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others and attending seminars.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Typist/Dispatcher
Oswego City School District
02.1992 - 02.1994
- Achieved document accuracy by thorough typing and proofreading.
- Maintained organized filing systems for easy document retrieval.
- Utilized office software to create and format reports and correspondence.
- Assisted in preparing instructional materials for teachers and staff.
- Ensured timely completion of typing assignments under tight deadlines.
- Managed sensitive information by maintaining strict confidentiality.
- Provided support during peak periods while maintaining high-quality output under pressure.
- Collaborated with team members to complete projects on time.
- Designed documents, brochures and spreadsheets as well as customizing templates for frequently used documents.
- Typed legal briefs, reports and court documents for meetings.
- Streamlined office communication by effectively distributing memos, notices, and announcements.
- Consistently met deadlines for reports.
- Entered data into databases in alphabetic and numerical order.
- Prepared data by compiling and sorting information.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Verified data entered into database by reviewing, correcting and deleting data.
- Relayed information and managed emergencies effectively.
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Enhanced communication with first responders by maintaining updated contact information.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
Owner Office Solutions
Self Employed Services
03.1988 - 09.1993
- Developed and implemented operational strategies to enhance service delivery and client satisfaction.
- Managed financial planning and budgeting to ensure business growth.
- Managed day to day business operations, optimizing workflow for improved efficiency.
- Cultivated relationships with clients, identifying needs and tailoring services to exceed expectations.
- Maintained consistency and excellence in service offerings.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Provided Notary Public services.
- Implemented marketing strategies to increase awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created many types of letterheads, accounting/bookkeeping ledgers, business logos, college papers, professional resumes, legal documents, biographies, etc.
- Created exciting merchandise displays to catch attention of customers.
Badging & Fingerprinting
Fitzpatrick Nuclear Power Plant
01.1986 - 06.1988
- Skilled at working independently and collaboratively in a team environment.
- Ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided safety precautions by assisting with background check procedures.
Education
Associate of Arts - Information Processing
Bryant & Stratton College
Syracuse, NY05.1986
Associate of Arts - Legal Secretarial
Powelson Business Institute
Syracuse, NY05.1981
Skills
- Customer service
- Data and database entry
- Computer skills
- Administrative and clerical support
- Time management
- File organization
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Documentation and recordkeeping
- Office and records management
- Scheduling and calendar management
- Team player
- Deadline and detail oriented
- Documentation and reporting
- Mail handling
- Data collection
- Prioritization
- Multi-line phone systems
- Confidential document control
- Internet research
- Bookkeeping
- Attendance record management
- Account management
- Employee timesheet processing
- Project management
- Letter preparation
- Program files maintenance
- Record preparation
- Office equipment maintenance
- Report generation
Additional Information
I have attended many workshops and received certifications for office management, dealing with difficult customers, teambuilding, office communications, dealing with conflict in the workplace, several software workshops.
Timeline
Students At Risk
Oswego City School District
07.2000 - 07.2001
Administrative Assistant
Oswego City School District
02.1994 - 05.2022
Typist/Dispatcher
Oswego City School District
02.1992 - 02.1994
Owner Office Solutions
Self Employed Services
03.1988 - 09.1993
Badging & Fingerprinting
Fitzpatrick Nuclear Power Plant
01.1986 - 06.1988
Associate of Arts - Information Processing
Bryant & Stratton College
Associate of Arts - Legal Secretarial
Powelson Business Institute