Eileen Sims
Charlottesville,VA
Summary
Customer service associate with extensive experience in transaction processing and conflict resolution. Demonstrates ability to enhance customer relationships and maintain long-term loyalty through effective communication and problem-solving. Skilled in addressing diverse customer needs in fast-paced environments, consistently improving service protocols to elevate customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Associate
Wawa
Charlottesville, Virginia
01.2025 - Current
- Handled customer complaints with empathy and professionalism.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Trained new associates on customer service standards and procedures.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with team members to ensure efficient service delivery.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Restocked shelves and organized merchandise inventory.
- Maintained cleanliness and organization of the store environment.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Developed relationships with key clients through regular contact and follow-up communication.
Teaching Assistant
Woodbrook Elementary School
CHARLOTTESVILLE, Virginia
08.2021 - Current
- Facilitated classroom management and implemented lessons, enhancing learning experiences for students.
- Collaborated with faculty to design engaging curriculum projects and initiatives.
- Adapted materials to support individual learning needs of students.
- Encouraged students to take an active role in their own learning process.
- Provided one-on-one support for special needs students.
- Created positive educational environment through gentle discipline and support, fostering student success.
- Built strong relationships with students, parents, and faculty, promoting collaboration and a supportive school community.
Cashier
Jump Trampoline Park
Charlottesville, Virginia
01.2015 - 06.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions efficiently at the front desk.
- Handled customer inquiries and resolved issues promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Restocked shelves with merchandise to ensure product availability for customers. with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Trained new cashiers on procedures and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted guests with park information and activity scheduling.
- Collaborated with team members to ensure smooth park operations.
- Answered customer questions and provided store information.
- Completed additional tasks as directed by management.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA06-1993
Skills
- Point of sale management
- Customer relationship management
- Transaction management
- Staff training
- Retail sales techniques
- Conflict resolution
Certification
- First Aid & CPR Certified & AED
Timeline
Customer Service Associate
Wawa
01.2025 - Current
Teaching Assistant
Woodbrook Elementary School
08.2021 - Current
Cashier
Jump Trampoline Park
01.2015 - 06.2020
High School Diploma -
Albemarle High School