Eileen Soto
Operations Support
Homeland,CA
Summary
Flexible and hard-working with a strong drive to succeed. Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated 5th Manager with 3 years of experience and record of success in the retail industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
5th Manager
Albertsons Grocery Store
Palm Springs, CA
03.2020 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Security Officer Dispatcher
Allied Universal
Rancho Mirage, CA
12.2016 - Current
- Performed Data Entry
- Answered telephone calls to answer questions and provide information during non-business hours.
- Identified locations and needs of callers to accurately send assistance.
- Utilized various software systems to facilitate movement, planning, and scheduling.
- Communicated with individuals within the inbound call center setting to complete dispatch support for Security calls.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.
- Tested communication and alarm systems and reported malfunctions to maintenance units.
- Used Dwelling Live In-house computer systems.
- Maintained database by entering new and updated customer and account information.
- Supervised driver dispatching, route planning, and vehicle tracking for over 2 drivers.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Office Assistant
County of Riverside DPSS
Desert Hot Springs, CA
10.2015 - 01.2016
- Followed office operations and policy and proper procedures
- Performed Data Entry
- Maintained accurate records and reports
- Proctored assessment testing
- Calculated results and accurately records results
- Reviewed and approved attendances and job search documents
- Imaged (scanned) documents and accurately index
- Prepared correspondence for employment service counselors and supervisors
- Effectively and efficiently filed documents for quick retrieval
- Followed both oral and written instructions from supervisor
- Operated office equipment, including; computer, scanner, photo copier, and multi-line phone systems.
Office Assistant
County of San Bernardino
Rancho Cucamonga, CA
08.2014 - 12.2014
- Answered multi-line phone and routed calls and took messages
- Assisted customers with routine questions and provided excellent customer service
- Checked-in customers in for their appointments
- Operated in house computer system for verification and research purposes
- Processed application forms and completed data entry
- Adhered to laws and office policies regarding confidentiality of customer information
- Handled incoming mail and distributed
- Completed information packets to be given to customers.
Customer Service Clerk
Goodwill Industries
Rancho Cucamonga, CA
03.2014 - 08.2014
- Greeted customers with friendly and professional demeanor
- Assisted customers with purchases
- Setup store displays and returned items to their proper areas
- Reviewed incoming donations priced merchandise
- Stocked and restocked shelves with products
- Kept store areas clean and neat for shoppers
- Answered routine questions.
Shipping and Receiving Clerk
FedEx Ground
Bloomington, CA
02.2006 - 04.2010
- Executed daily operations of shipping and receiving
- Routed items to correct departments
- Counted, weighed, and measured incoming and outgoing shipments
- Posted weights and shipping charges and affixed postage
- Performed data entry while maintaining speed and accuracy
- Relabeled, re-scanned, and corrected zip codes on incoming shipments
- Trained new hires on policies and procedures.
Education
Retail Management Certificate - Retail Management Certificate
Cerritos College
Norwalk, CA06.2023
High Honors Society - Phi Theta Kappa International Honor Society
Cerritos College
Norwalk, CA06.2023
Certificate - Medical Billing
United Education Institute
Ontario, CA01.2011
Prerequisite - Respiratory Therapy
Crafton Hills College
Yucaipa, CASkills
- Lead generation
- Issue and conflict resolution
- Reliable & trustworthy
- Customer service
- Multitasking
- Microsoft Office
- Microsoft Outlook
- Google Docs
- Fax
- Word
- Excel
- Data Entry
- Closing Manager
- Critical thinking
- Dispatcher
- Proctored exams
Timeline
5th Manager
Albertsons Grocery Store
03.2020 - Current
Security Officer Dispatcher
Allied Universal
12.2016 - Current
Office Assistant
County of Riverside DPSS
10.2015 - 01.2016
Office Assistant
County of San Bernardino
08.2014 - 12.2014
Customer Service Clerk
Goodwill Industries
03.2014 - 08.2014
Shipping and Receiving Clerk
FedEx Ground
02.2006 - 04.2010
Retail Management Certificate - Retail Management Certificate
Cerritos College
High Honors Society - Phi Theta Kappa International Honor Society
Cerritos College
Certificate - Medical Billing
United Education Institute
Prerequisite - Respiratory Therapy
Crafton Hills College