Eileen Soto
Newark,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Nj rentals
Newark, New Jersey
11.2018 - Current
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
Some College (No Degree) - Business Administration And Management
TCI
New York, NYSkills
- Call Monitoring
- Workflow Management
- Training and mentoring
- Complaint resolution
- Schedule Coordination
- One Call Resolution
- Account Management
- Customer Relationship Management (CRM)
- Positive and Constructive Feedback
- Management of remote employees
- Customer-focused
- Relationship Building
Languages
Spanish
Professional
Timeline
Customer Service Manager
Nj rentals
11.2018 - Current
Some College (No Degree) - Business Administration And Management
TCI
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