Eileen Steer
Marriottsville,MD
Summary
Skilled Medical Office professional offering 25+ years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
29
29
years of professional experience
Work History
Receptionist
Sykesville Veterinary Clinic
Sykesville, MD
02.2024 - Current
- Greeted visitors and provided them with assistance.
- Processed payments from clients including cash, credit cards, and checks.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Kept track of client's payment history and updated account information accordingly.
- Filed medical records in an organized manner for easy access when needed.
- Followed up with clients after their visits to ensure satisfaction with services provided.
Medical Office Administrator
Grochmal Eye Center
Baltimore, MD
08.1995 - 01.2023
- Registered patients and scheduled appointments.
- Maintained current knowledge of health records system and trained all new employees on correct usage.
- Communicated with patients regarding payments on outstanding accounts.
- Provided exceptional patient experience through friendly and compassionate communications.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Assisted with referrals and prepared medical records for patients.
- Organized patient files and streamlined operations to improve efficiency.
- Worked with insurance company representatives to verify benefits and obtain balances owed.
- Coordinated communications between patients, physicians and hospital personnel.
- Submitted diagnosis and procedure codes for insurance companies.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Education
Associate of Arts - Chemical Dependency Counseling
The Community College of Baltimore County
Catonsville, MD05.1994
Skills
- Workflow Optimization
- Team Building
- Time Management
- Handling Customer Complaints
- Appointment Scheduling
- Customer Service
- Knowledge of Medical Terminology
- Chart Updates
- Appointment Setting
- Medical Records Management
- Payment Processing
- Quality Assurance
Timeline
Receptionist
Sykesville Veterinary Clinic
02.2024 - Current
Medical Office Administrator
Grochmal Eye Center
08.1995 - 01.2023
Associate of Arts - Chemical Dependency Counseling
The Community College of Baltimore County
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