Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Timeline
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Eileen Tawzer

Aurora,IL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

28
28
years of professional experience

Work History

Account Manager

Molex
02.2018 - Current
  • Managed projects from product design through production, achieving a pipeline growth of $30M.
  • Implemented strategies to increase revenue from existing and new accounts through upselling and cross-selling initiatives and collaborating with multiple Business Units.
  • Maintained a diverse portfolio of 3000 accounts, ensuring timely communication and effective problem resolution.
  • Built strong relationships with customers and distribution partners to promote long-term business growth.

Senior Engineer / Technical Support Engineer

CORIANT (Formerly Tellabs Operations, Inc.)
01.2006 - 01.2017
  • Maintained excellent troubleshooting skills while isolating troubles within complex customer networks
  • Retained excellent project management and customer service skills by isolating troubles and bringing them to a successful resolution within 5.8 days and exceeding the 10 day company goal
  • Reduced customer down time by achieving a score of 95% out of 100% by performing root cause analysis to identify and resolve unusual problems
  • Developed action plans and wrote Method of Procedures (MOP) for Field Engineers and customers

Senior Inside Sales Representative

ATI ALLEGHENY LUDLUM
01.2003 - 01.2006
  • Effectively managed supply chain program of specialty metals for several customer accounts
  • Provided account management, material procurement, forecasting, production scheduling, quotation processing, and inventory control
  • Managed 30 inbound and outbound calls required to build customer relations and grow business
  • Maintained process flow of orders by working with other departments to communicate, expedite and document customer requirements
  • Exceeded performance goals for established sales contacts, sales quotas, and new orders by implementing the just-in-time (JIT) method.

Technical Support Engineer

TELLABS OPERATIONS, INC.
01.1997 - 01.2002
  • System Specialist providing technical support and troubleshooting on a random and assigned client base
  • Provided technical support on customer equipment via telephone and conveyed in a reassuring manner, step by step instructions to resolve application issues averaging 20 calls per day.
  • Served as primary contact for specific customer accounts, managed technical issues and coordinated resolution of field problems
  • Participated in nationwide customer location visits, as well as creation and coordination of extensive agendas including shipment of required equipment and documented Method of Procedures

Education

Bachelor of Science - Telecommunications Management

DeVry University
Addison, IL

Skills

  • Sales Strategy & Execution
  • Consultative and Solution Selling
  • Revenue Growth
  • Strategic Account Management
  • Cross-Functional Collaboration
  • Client Relationship Building
  • Customer Satisfaction
  • Teamwork and Collaboration
  • Microsoft Office – Word, Excel, PowerPoint, Outlook, SAP, Salesforce, Vendavo

Professional Development

  • Lean Six Sigma Green Belt (LSSGB) Certification
  • Kepner-Tregoe Problem Solving Seminar
  • ITILv3 Foundations Certification


Timeline

Account Manager

Molex
02.2018 - Current

Senior Engineer / Technical Support Engineer

CORIANT (Formerly Tellabs Operations, Inc.)
01.2006 - 01.2017

Senior Inside Sales Representative

ATI ALLEGHENY LUDLUM
01.2003 - 01.2006

Technical Support Engineer

TELLABS OPERATIONS, INC.
01.1997 - 01.2002

Bachelor of Science - Telecommunications Management

DeVry University

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Eileen Tawzer