Eileen Teller
Gretna,NE
Summary
Dynamic Student Loan Advisor at NorthEnd Teleservices with a proven track record in enhancing borrower satisfaction through exceptional customer service and streamlined processes. Adept at resolving complex issues and training new staff, I leverage active listening and time management skills to empower clients and drive efficient loan solutions.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Student Loan Advisor
NorthEnd Teleservices
10.2023 - Current
- Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
- Maintained strict adherence to privacy policies and procedures while handling sensitive client information, ensuring the protection of borrower data at all times.
- Streamlined application processes for income-driven repayment plans, resulting in faster approval times for clients.
- Provided continuous support to borrowers during the loan consolidation process, simplifying complicated procedures for them.
- Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
- Trained new advisors on company policies and best practices, contributing to a knowledgeable workforce that provided exceptional service.
- Built strong rapport with clients, leading to increased trust and referrals from satisfied customers.
- Resolved escalated calls professionally, diffusing tense situations while addressing customer concerns effectively.
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
- Educated clients about the benefits of various forgiveness programs available to them, empowering informed decision-making processes.
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Assisted customers with completing loan applications and other paperwork.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Researched and updated industry knowledge on changing legislation and regulations.
Assistant Store Manager
Pony Express
03.2023 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Receptionist
H & R Block Tax Services
12.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
High School Diploma -
Underwood High School
Underwood, IA05-2001
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
Timeline
Student Loan Advisor
NorthEnd Teleservices
10.2023 - Current
Assistant Store Manager
Pony Express
03.2023 - 07.2023
Receptionist
H & R Block Tax Services
12.2022 - 03.2023
High School Diploma -
Underwood High School
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