Summary
Overview
Work History
Education
Skills
Certification
PROFESSIONAL PROFILE
Timeline
Generic

Eileen Testa

Mount Laurel

Summary

Strategic professional in healthcare business operations, known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, public speaking, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Dedicated to helping private practices, specialty clinics, start-ups, and healthcare organizations in the Philadelphia area become more profitable, organized, and respected through collaborative, data-driven guidance. Seeking to partner with forward-thinking providers, looking to streamline operations and strengthen their financial foundation.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Administrator

Ninth Street Internal Medicine
Philadelphia
01.2005 - Current
  • Manage one of the city’s most prestigious and well respected practices.
  • Maintains practices NCQA, level 3 accreditation as a Patient Centered Medical Home.
  • Ensure parameters are met for Meaningful Use submission.
  • Oversee entire practice for smooth and efficient handling of all aspects of daily operations.
  • Recruit, hire, train, discipline, evaluate and terminate staff within the practice to maintain adequate staffing needs as the practice grows.
  • Remain compliant with industry regulatory compliance standards. Develop clinical strategies that require constant attention and monitoring to meet the requirements of payers.
  • Develop, analyze financial projections and maintain annual budget.
  • Developed and implemented the chronic care management program.
  • Developed and implemented a population health program to ensure compliance with HEDIS measures for all payers and CPC+
  • Manage payroll and expense systems.
  • Coordinates all providers activities from maintaining their schedule, to developing agenda for monthly meeting to maintaining their professional data to supporting their corporate activities.
  • Develop policies and procedures.
  • Manage all information technology in the practice for both hardware and the Electronic Medical Record. This includes implementation, upgrades and training of providers and staff.
  • Telephone Coordinator 2005-2009
  • Responds to patients requests for appointments.
  • Triages telephone calls and disburses calls accordingly or takes appropriate message for physician.
  • Completes insurance referral for necessary specialist, testing as requested.
  • Contacts patients at the request of providers to relay necessary information regarding medication, treatment or instructions.

Preschool Teacher

Jubilee Preschool
Cherry Hill
01.2003 - 01.2009
  • Utilizing play and interactive activities to develop language and vocabulary introduce scientific and mathematical concepts and improve social skills.
  • Combining play and interactive activities with an increasing focus on early academic learning, including letter recognition, phonics, numbers and an awareness of science and nature.
  • Planning and organizing a range of individual and group activities, including role play, movement, dance, singing, games, arts and crafts and nature activities.
  • Monitoring and reporting on children's development and identifying those with possible learning difficulties, consulting other professionals where appropriate.
  • Communicating effectively with parents about their children's development.
  • Dealing creatively and effectively with any situations that may arise.
  • Ensuring that the health and safety of children and staff is maintained at all times, both inside and outside the classroom environment.

Operations Director – Ambulatory Services

Kennedy Health System
Voorhees
01.2000 - 01.2003
  • Manage operations for Kennedy’s Ambulatory Service Department listed above. Responsibilities include budget preparation and monitoring, staffing standardization, accounts receivable over-site, with direct responsibility for day-to-day operations, credentialing, physician recruitment, and developing policies and procedures. Provides consultation to private physicians’ offices in all areas of practice management
  • Position reports to Vice President of Ambulatory Services
  • Decreased spending for Ambulatory Services by over $450,000 annually by determining saving opportunities
  • Converted a loss in the EMS department from $393,000 to a projected profit of $120,000
  • Increased revenue by 34% by standardizing physician productivity and maximizing patients per hour
  • Maintains knowledge of regulations for New Jersey Department of Health and Senior Services, JCAHO, HIPAA and OSHA
  • Analyze statistical trends to determine optimum staffing requirements, thus reducing salary expense
  • Operations Manager – Ambulatory Services 1998-2000

Education

Some College (No Degree) - Accounting and Finance

Temple University
Philadelphia

Skills

  • Compliance management
  • Policy writing
  • Budget planning
  • Quality assurance
  • Electronic medical records
  • Healthcare administration
  • Staff recruitment
  • Operational efficiency
  • Problem solving
  • Effective communication
  • Team leadership
  • Patient advocacy
  • Conflict resolution
  • Strategic planning
  • Report generation
  • Program leadership
  • Performance monitoring
  • Process improvement
  • Orientation and training
  • Bookkeeping
  • Financial reporting
  • Business administration
  • Payroll administration
  • Leadership
  • Policy implementation
  • Performance improvement
  • Personable and approachable
  • Operations management

Certification

  • Assisted Living Administrator Training Program (ALTA)

PROFESSIONAL PROFILE

With forty plus years experience in the health care industry, currently working as an administrator for one of the country’s first Patient Centered Medical Home Internal Medical Practices, an Operations Director of Ambulatory Services for Kennedy Health System and various other positions held over the years; I am looking to partner as a consultant with a healthcare facility, physicians office or clinic, to utilize my strengths in policy setting, project management, budget control and interpersonal relations.

Timeline

Administrator

Ninth Street Internal Medicine
01.2005 - Current

Preschool Teacher

Jubilee Preschool
01.2003 - 01.2009

Operations Director – Ambulatory Services

Kennedy Health System
01.2000 - 01.2003

Some College (No Degree) - Accounting and Finance

Temple University

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