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Results-driven Senior AR Associate, Analyst, Recruitment Professional, and Inside Sales professional with 10+ years of experience in Accounts Receivable follow-up, denial management, insurance claims processing, healthcare revenue cycle management, retirement benefits operations, recruitment coordination, and sales support. Skilled in resolving denied claims, insurance follow-up, payment reconciliation, lead generation, cold calling, CRM management, client communication, and stakeholder coordination. Proven ability to improve claim resolution rates, support sales growth, and enhance operational efficiency through strong analytical, communication, and organizational skills.

Results-driven Accounts Receivable Specialist skilled in cash flow optimization and billing resolution. Experienced in ERP software and client relationship management, with a history of training teams and streamlining processes to boost efficiency and customer satisfaction.


Diligent Denial Specialist with extensive knowledge in medical billing processes and healthcare administration. Proven track record of ensuring accurate claim submissions and timely reimbursement. Known for effective communication and problem-solving skills, consistently meeting needs of healthcare providers.
Strong Points. Submitting underpayment appeals for any underpayments using the Payment Integrity Compass system for 1st level reconsiderations and payer contracts for 2nd Level reconsideration /Appeals. Gathering and submitting additional information for downgrades of DRGs, Lower level care CPTs, coding denials, etc. Following up on payment retractions and recoupment/offset. Identifying unposted payments. following up on medical records request, Authorization follow ups, attention to Detailed follow up calls which includes the insurance name and phone number, rep i spoke to along with call ref number, if I obtained info through automated system, portal, status of the account, if i refer the account to anyone or another dept etc....


Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Eileen Thacker

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Senior AR

Medical Billing Manager

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High School Diploma -

Some College (No Degree) - Coding

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Senior AR

Medical Billing Manager

High School Diploma -

Some College (No Degree) - Coding

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