Eileen Toro
Lajas,PR
Summary
Dedicated professional with significant experience in billing and contract management. Known for meticulous attention to detail and effective client communication, aimed at optimizing accounts receivable processes and ensuring compliance.
Overview
24
24
years of professional experience
Work History
Senior Billing Manager
Loews Hotels
Orlando, FL
04.2002 - 05.2024
- Oversaw billing operations for hotel group services and wholesale accounts across USA, Latin America, and UK for 11 hotels, ensuring consistency and accuracy.
- Reviewed customer contracts to verify pricing, payment terms, and discounts, reducing potential discrepancies.
- Collaborated with sales team to ensure proper billing of orders.
- Investigated unapplied payments or credits to determine appropriate application method.
- Managed setup and billing of complex client accounts, ensuring compliance with contractual agreements and facilitating smooth account transitions.
- Oversaw invoicing processes for corporate clients, group, and wholesale bookings to ensure accuracy.
- Resolved guest billing inquiries promptly and professionally, enhancing customer satisfaction.
- Conducted regular audits of billing accounts for accuracy and efficiency.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Completed year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Assisted auditors with required documentation related to accounts receivable audits.
- Provided support to Accounts Payable department when needed regarding vendor inquiries or dispute resolution.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
Real Estate Agent and Office Manager
Ridgeway Realty
Kissimmee, Florida
02.2000 - 04.2002
- Facilitated property showings for potential buyers and tenants.
- Negotiated contracts and agreements between buyers and sellers.
- Maintained relationships with clients through regular communication updates.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated property owner accounts, assisting with vendor payables, rent collections, and scheduling maintenance for 87 short-term rental properties.
- Oversaw front desk operations, ensuring smooth guest check-in and check-out processes.
Education
Certified Real Estate Agent
Institute Of Florida Real Estate
Orlando, FL09-1994
Travel Agency Operations
Mid Florida Tech
Orlando, FL05-1992
Skills
- Billing operations
- Contract review
- Accounts receivable
- Compliance management
- Problem solving
- Attention to detail
- Department leadership
- Client relationship management
- Invoice processing
- Audit preparation
- Financial reporting
- Software proficiency
- Multilingual communication
Timeline
Senior Billing Manager
Loews Hotels
04.2002 - 05.2024
Real Estate Agent and Office Manager
Ridgeway Realty
02.2000 - 04.2002
Certified Real Estate Agent
Institute Of Florida Real Estate
Travel Agency Operations
Mid Florida Tech