Eileen Vallina
Homestead,FL
Summary
Driven by a results-focused approach, I enhanced team productivity and customer satisfaction at Baptist Health South Florida - Mariners Hospital. Leveraging expertise in cardiac, neuro, sleep procedures and bilingual communication, I led process improvements and staff development, embodying goal-oriented leadership and advanced knowledge in cardiac care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Supervisor Cardiology Services
Baptist Health South Florida - Mariners Hospital
08.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Participate in interviews, hires, evaluations and disciplines staff as needed.
- Evaluated employee performance, coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Perform EKG's, Home sleep study set up/ upload and 24-48hr Holter Monitoring set up and scanning.
- Perform EEG's for outpatients, inpatient Med Surge and ICU.
- Prepare patient charts for the Cardiopulmonary and Sleep Lab department.
- Frontline contact for Cardiopulmonary, Sleep and Neurology office in person and phone.
- Interacting with patients, physicians and staff to coordinate and schedule all Cardiopulmonary outpatient procedures.
- Maintain and coordinate with physicians monthly reading / interpreting calendars.
- Maintain and report Performance Improvement documentation for all modalities in the department.
- Responsible for final patient document organization and results to be sent to ordering physicians office
- Responsible for the departments charges and reconciliations. Communicates to corporate office of any late or missed charges.
- Maintain, sign off and order supplies for the department as needed.
Lead Certfied ECG Tech
Baptist Health South Florida - Mariners Hospital
07.2013 - 08.2015
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Edited final test results to provide to physician for analysis.
- Provided instruction on Holter monitor and connected patient
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Ensured compliance with regulatory standards by adhering to established guidelines for quality control measures in ECG testing.
- Reduced wait times for patients by efficiently setting up, maintaining, and troubleshooting ECG equipment.
- Contributed to the continuous improvement of processes within the department by participating in staff meetings and providing feedback on best practices.
- Performed Holter monitor applications for extended cardiac monitoring while ensuring patient understanding of device usage instructions.
- Scanned and processed reports for physicians interpretation
- Assisted with training new ECG technicians, fostering a supportive team environment that promoted professional growth.
- Participated in ongoing educational opportunities to stay current on industry advancements
- Ensured patient safety and comfort during procedures by providing clear explanations and answering questions.
- Maintained a clean, organized work environment through adherence to infection control protocols and equipment sterilization techniques.
- Improved overall patient satisfaction ratings through consistent delivery of high-quality care during all phases of the ECG process.
- Assisted in all areas in the Cardiac Rehab Department.
- Assigned as a Super User to assist /train peers and physicians
Cardiopulmonary Assistant/Patient Scheduling Coordinator
Baptist Health South Florida - Mariners Hospital
07.2011 - 07.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
- Reduced no-show rates by implementing reminder calls for upcoming appointments.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information.
- Proactively monitored schedule changes due to provider availability.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- Managed multiple schedules and prioritized tasks to meet demands.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Perform EKG's
- Assisted in all areas in the Cardiac Rehab Department.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Perform Holter Monitor set up and scanning.
- Maintained performance improvement monitors for PFT's, Sleep Studies, EKG, Holter and EEG.
Patient Service Representative
ZOLL LifeVest
03.2010 - 12.2011
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Installation, troubleshooting, and training of wearable Cardioverter Defribrillator on patients.
- Follow up visits to resolve issues and to verify patient understanding and compliance.
- Maintain and report inventory of defibrillator systems and accessories.
- Submit all patient agreement forms and documentation pertaining to patient fittings and training of systems in a timely manner.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
Cardiovascular Technologist / Medical Assistant
Comprehensive Cardiovascular Consultants
04.2008 - 09.2010
- Improved team collaboration with physicians, nurses, and other healthcare professionals to provide comprehensive patient care.
- Maintained a clean and organized work environment by following proper sterilization procedures for instruments used in invasive cardiac testing.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Reduced patient anxiety by providing compassionate care and support during cardiac diagnostic procedures.
- Expedited report delivery to physicians with timely completion of documentation related to diagnostic findings and procedural details.
- Promoted patient satisfaction by providing clear explanations of procedures, addressing concerns, and ensuring comfort throughout the process.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Verified patient insurance coverage and collected required co-payments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physicians supervision.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Secretary
Neuroscience Consultants LLC
02.2007 - 04.2008
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for physicians and medical facility, scheduling appointments, and handling patient inquiries.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Parts Inventory Manager
Esserman Nissan / Volkswagen
01.2002 - 03.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set ordering parameters based on sales per unit and acted as a liaison between factory representatives and employer.
- Managed purchases of an inventory valued at 400,000 dollars
- Performed and was part of yearly Inventory Control audits
Accounts Payable Clerk
Esserman Nissan / Volkswagen
02.1997 - 01.2002
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Evaluated financial records to detect errors and discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated, mailed and posted outgoing payments via checks at the end of the month.
Accounts Receivable Clerk
Esserman Nissan / Volkswagen
01.1994 - 02.1997
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Head Cashier
Esserman Nissan / Volkswagen
10.1992 - 01.1994
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Resolved escalated customer disputes with special actions such as discounts.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Padre Rufo Bilingual School
Santurce, Puerto Rico2002
Cardiovascular Certified Technician - Cardiology
National School of Technology
Miami, Fl2007
Associate of Arts - Health Administration
Miami Dade College
Homestead, FL12.2025
Skills
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Schedule development
- Process Monitoring, Procedures and Improvement
- Knowledge in Cardiac Anatomy, Physiology, Pathology, Sleep lab, Neurology and respiratory
- EKG, Stress Testing, EEG, 24-48 Holter scanning, Home sleep studies
- Bilingual
- Team leadership, self motivated, adept at mastering new concepts and remarkably organized
- BLS, OSHA, HIPPA, ASPT, CCT Certified
- Process Monitoring and Improvement
Timeline
Supervisor Cardiology Services
Baptist Health South Florida - Mariners Hospital
08.2015 - Current
Lead Certfied ECG Tech
Baptist Health South Florida - Mariners Hospital
07.2013 - 08.2015
Cardiopulmonary Assistant/Patient Scheduling Coordinator
Baptist Health South Florida - Mariners Hospital
07.2011 - 07.2013
Patient Service Representative
ZOLL LifeVest
03.2010 - 12.2011
Cardiovascular Technologist / Medical Assistant
Comprehensive Cardiovascular Consultants
04.2008 - 09.2010
Medical Secretary
Neuroscience Consultants LLC
02.2007 - 04.2008
Parts Inventory Manager
Esserman Nissan / Volkswagen
01.2002 - 03.2005
Accounts Payable Clerk
Esserman Nissan / Volkswagen
02.1997 - 01.2002
Accounts Receivable Clerk
Esserman Nissan / Volkswagen
01.1994 - 02.1997
Head Cashier
Esserman Nissan / Volkswagen
10.1992 - 01.1994
High School Diploma -
Padre Rufo Bilingual School
Cardiovascular Certified Technician - Cardiology
National School of Technology
Associate of Arts - Health Administration
Miami Dade College
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