Summary
Overview
Work History
Education
Skills
Timeline
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EILEEN VERJES

Miami,FL

Summary

Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 20 years of related experience, diligent nature and expertise in electronic records management. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 20 years of related experience, diligent nature and expertise in electronic records management. Medical Office Assistant with 20 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. Astute professional highly skilled in scheduling, training and managing busy practices. Talented individual with 20 years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Medical Chart Auditor

HCA Kendall Hospital
01.2023 - Current
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Verified accuracy of patient information in medical records.

Clinical Data Abstractor

HCA Kendall Hospital
11.2022 - 01.2023
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Verified accuracy of patient information in medical records.
  • Followed up with medical staff regarding missing information in patient records.

Case Management Assistant

HCA Kendall Hospital
08.2020 - 11.2022
  • Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
  • Attended regularly scheduled case management and staff meetings.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.

Medical Office Manager

Medical Practice Insider
03.2002 - 09.2020
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Consulted with healthcare professionals on business decisions.
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Managed 10 employees with various personalities and from different cultures for large 2-physician practice.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice .
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Organized and updated databases, records and other information resources.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created organized filing system to manage department documents.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 10 employees.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Negotiated and executed contracts on behalf of department.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Created reports, presentations and other materials for executive staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Education

MEDICAL BILLING AND CODING - Medical Insurance Billing & Coding

NAHAEC
Whitehall, MT
12.2020

Medical Assisting - Medical Assisting

Professional Training Center
Miami, FL
12.2004

Skills

  • EMR Systems
  • Inpatient Coding
  • Report Transcription
  • Workload Balancing
  • Note Organization
  • Medical Information Computerization
  • Patient Information Verification
  • Paperwork Processing
  • Medical Billing Code Accuracy
  • Prepare Reports
  • Demographics Information
  • Patient Admission Documents Processing
  • Patient Data Management Systems
  • Disease Processes
  • Medical Release of Information ROI
  • Treatment Options
  • Medical Histories and Vital Statistics
  • Computerized Indexing Systems
  • Electronic Health Record Applications
  • Records Accuracy
  • Patient Rights
  • Records Scanning
  • Medication Side Effect Knowledge
  • DRG Assignment
  • Patient Health Information Access
  • Charting and Clinical Documentation
  • Medical Translation
  • Daily Logs

Timeline

Medical Chart Auditor

HCA Kendall Hospital
01.2023 - Current

Clinical Data Abstractor

HCA Kendall Hospital
11.2022 - 01.2023

Case Management Assistant

HCA Kendall Hospital
08.2020 - 11.2022

Medical Office Manager

Medical Practice Insider
03.2002 - 09.2020

MEDICAL BILLING AND CODING - Medical Insurance Billing & Coding

NAHAEC

Medical Assisting - Medical Assisting

Professional Training Center
EILEEN VERJES