Eileen Waugh
Girdwood,AK
Summary
Highly motivated and outgoing Front Desk Medical Receptionist who is seeking employment with a dynamic community health clinic. Skilled at scheduling and managing patient appointments as well as additional customer service and administrative duties as needed. Delivers excellent service and support and works well under pressure. Adept at diffusing conflicts and solving patient or staff problems.
Overview
40
40
years of professional experience
Work History
Orthopedic Coder
Alaska Orthopedic Specialists
Anchorage, Alaska
03.2022 - 08.2024
Orthopedic Coder
Anchorage Fracture & Orthopedic Clinic
Anchorage, Alaska
03.1995 - 06.2021
Medical Receptionist
Anchorage Fracture & Orthopedic Clinic
Anchorage, AK
10.1984 - 03.1995
- Answering phone calls, taking messages, and directing calls to appropriate staff members or providers.
- Creation and management of master schedules for different providers.
- Scheduling and adjusting appointments.
- Greeting patients, gathering demographic information, creating patient charts.
- Assisting patients with questions, medical records requests, and billing inquiries.
- Assisting in nursing duties as needed.
Education
Orthopedic Coding
Board of Medical Specialty Coding
03-1995
Bachelor of Science - Health Sciences
University of New Hampshire
Durham, New Hampshire05-1984
Skills
- Many years of experience working in a medical office setting
- Highly experienced with scheduling and managing patient appointments
- Calm and considerate in working with patients in order to best meet their needs
- Excellent knowledge of anatomy and medical terminology, particularly in the fields of orthopedics and emergency medicine
- Extensive experience with coding Evaluation and Management services and medical procedures performed in both office and hospital settings
- Trained and supervised receptionist and cashier positions
- Maintained strong interpersonal relationships with providers and staff members
- Interacted in a friendly and professional manner with outside medical and non-medical individuals
Timeline
Orthopedic Coder
Alaska Orthopedic Specialists
03.2022 - 08.2024
Orthopedic Coder
Anchorage Fracture & Orthopedic Clinic
03.1995 - 06.2021
Medical Receptionist
Anchorage Fracture & Orthopedic Clinic
10.1984 - 03.1995
Bachelor of Science - Health Sciences
University of New Hampshire
Orthopedic Coding
Board of Medical Specialty Coding
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