Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eileen Williams

Forney,TX

Summary

Professional candidate with 5+ years of strong experience as a caseworker Effective ability to multitask Excellent communication skills (written and verbal) Managed assigned caseload of 300+ households Prepared statistical reports for management Conducted face to face interviews to determine eligibility Completed case inquiries and investigations. Assisted in the preparation of regularly scheduled reports Developed and maintained a filing system Organized and scheduled appointments

Overview

28
28
years of professional experience

Work History

Office Manager

JW Airport Transportation
Pittsburgh, PA
03.2012 - 09.2017
  • Provided administrative support to the CEO and employees within the company
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
  • Organized the scheduling of meetings, conferences, and events; distributed minutes for them
  • Answered telephones and transferred calls to appropriate staff members
  • Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys
  • Maintained the office database – retrieved and organized information for individual employees and clients
  • Copying, filing and general administrative support
  • Assisted with other duties as requested
  • Ordered, tracked and distributed office and automotive supplies
  • Opened, sorted, and distributed daily incoming mail to office staff
  • Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations
  • Maintained confidential records and contracts.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Caseworker – Intake Department

Children, Youth and Family Services
Pittsburgh , PA
09.2011 - 12.2011
  • Established a community and family member team to formulate child issue solutions
  • Developed adjustment programs for children moved to alternate families
  • Determined abuse allegations
  • Ensured child safety in coordination with biological and foster families
  • Educated biological and foster families on safe child practices as necessary
  • Adhered to state and federal guidelines in all child protective and placement tasks
  • Prepared cases for court.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
  • Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.

Income Maintenance Caseworker

Commonwealth of Pennsylvania
Pittsburgh, PA
06.1989 - 04.1994
  • Played a vital role in helping members of the community attain public assistance services
  • Made referrals to appropriate resources within the community, and help clients locate employment opportunities
  • Detail Oriented
  • Good Communication skills
  • Excellent customer service skills
  • Managed assigned caseload of 300+ households
  • Prepared statistical reports for management
  • Conducted face to face interviews to determine eligibility
  • Completed case inquiries and investigations.
  • Assessed and documented the financial, medical, and other needs of clients.
  • Reviewed and evaluated client applications for eligibility of public assistance programs.
  • Investigated fraud or abuse in cases related to public assistance programs.
  • Conducted home visits to verify information on applications.
  • Provided information to clients regarding available services and resources.
  • Maintained accurate records of case notes and progress reports.
  • Interpreted policies, laws, and regulations relevant to assigned caseloads.
  • Assisted clients in completing necessary paperwork for obtaining benefits.
  • Performed data entry into computer systems for tracking client information.
  • Researched documents needed to process applications or claims accurately.
  • Attended court hearings as an advocate for the agency's interests.
  • Participated in trainings and workshops related to income maintenance caseworker duties.
  • Analyzed public assistance applications and determined eligibility for benefits.

Education

Bachelors of Arts - Psychology

Chatham University
12-2011

Skills

  • Policy and Procedure modification
  • Organizational skill
  • Interviewing
  • Payroll and Budgeting
  • Multi-tasking
  • Written and Oral communication
  • Data input
  • Planning and Coordination

Timeline

Office Manager

JW Airport Transportation
03.2012 - 09.2017

Caseworker – Intake Department

Children, Youth and Family Services
09.2011 - 12.2011

Income Maintenance Caseworker

Commonwealth of Pennsylvania
06.1989 - 04.1994

Bachelors of Arts - Psychology

Chatham University

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Eileen Williams