Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eileen Woods

Newton,IA

Summary

Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Overview

14
14
years of professional experience

Work History

Crew Member

McDonald's
Newton, IA
05.2024 - Current
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Brewed and served coffee and tea with preferred add-ins.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and equipment, swept and refilled stock.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

Customer Service Representative/Inbound Specialist

Adapt Health
Newton, IA
01.2022 - 11.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Head Receptionist

Greg Young
Newton, IA
10.2018 - 12.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted customers, answered general questions and directed to appropriate locations.

Receptionist

Optimae Life Services
Newton, IA
10.2018 - 10.2019
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered and directed incoming calls using multi-line telephone system.

Accounting Specialist

Dewey Ford
Ankeny, IA
10.2010 - 10.2018
  • Reconciled expenses and financial records.
  • Collaborated with external partners to complete audits.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reviewed and implemented improvements to accounting processes and procedures.
  • Handled daily cash transactions and maintained petty cash fund.
  • Researched, documented, and resolved complex accounting inquiries from internal departments.

Education

High School Diploma -

Randolph Public High
Randolph, NE

Skills

  • Point of sale
  • Order processing
  • Food safety
  • Inventory management
  • Appointment scheduling
  • Customer relationship management
  • Effective communication
  • Time management
  • Problem solving
  • Sanitizing
  • Attention to detail
  • Cash drawer operations
  • Supplies monitoring and restocking
  • Cleaning and organization
  • Handling complaints
  • Task prioritization

References

References available upon request.

Timeline

Crew Member

McDonald's
05.2024 - Current

Customer Service Representative/Inbound Specialist

Adapt Health
01.2022 - 11.2022

Head Receptionist

Greg Young
10.2018 - 12.2021

Receptionist

Optimae Life Services
10.2018 - 10.2019

Accounting Specialist

Dewey Ford
10.2010 - 10.2018

High School Diploma -

Randolph Public High

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