Eileen Wrona
Saginaw
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Sr. Disability Representative
Sedgwick Claims Management
10.2023 - Current
- Manage client inquiries and provided timely support for claims processing.
- Coordinated documentation and maintained accurate records for claim files.
- Evaluated claims information to ensure compliance with company policies.
- Resolved client issues by investigating concerns and providing solutions promptly.
- Utilized claims management software to track progress and update records efficiently.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Participated in training sessions designed to improve overall job performance.
- Provided customer service by answering product and service related questions.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Team Leader
Nexteer Automotive
Saginaw
01.2022 - 09.2023
- Led team in implementing process improvements for automotive component production.
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Trained and mentored new employees on company policies and safety protocols.
- Facilitated communication between departments to enhance collaboration on projects.
- Conducted regular performance evaluations to assess team member development.
- Oversaw inventory management and ensured timely replenishment of materials.
- Resolved operational issues quickly to maintain production schedules and quality standards.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
Education
Swan Valley High School
Saginaw, MISome College (No Degree) - General Studies
Delta College
Bay City, MISkills
- Claims processing
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Customer service
- Client relationship building
- Performance improvement
- Telephone reception
- Client service
- Network development
- Technical troubleshooting
- Data entry proficiency
- Customer relations
- Goal-oriented mindset
- Issue and complaint resolution
- Team collaboration
- Problem resolution
- Multitasking capacity
- Phone etiquette
- Stress tolerance
Timeline
Sr. Disability Representative
Sedgwick Claims Management
10.2023 - Current
Team Leader
Nexteer Automotive
01.2022 - 09.2023
Swan Valley High School
Some College (No Degree) - General Studies
Delta College