Eileen Zhang
Arcadia,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Lead
Pressed Juicery
Arcadia, CA
08.2023 - Current
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers with product selection and purchases.
- Cleaned shelves, counters and tables to maintain organized store.
- Created daily reports of sales, returns, and other transactions.
- Handled escalated customer issues while maintaining composure.
Shift Lead
Nano Cafe
Sierra Madre, CA
01.2020 - Current
- Greeted guests with a pleasant smile and superior customer service.
- Discussed menu items and preparation methods with customers, and suggested promotional items to increase sales.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Informed customers of daily specials and signature menu items.
- Addressed complaints to kitchen staff and served replacement items.
Shift Lead
Uncle Tetsu
San Francisco, CA
08.2022 - 01.2023
- Baked fresh bread and pastries for cafes and restaurants.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Inspected finished products before packaging them up for sale.
- Stocked shelves with freshly-baked goods throughout the day as needed.
Hostess
Mikomi Sushi
Monrovia, CA
03.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place them on the waitlist.
- Escorted guests to the seating area, furnished menus, and highlighted the daily specials.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Communicated with servers about new tables, changed tables, and customer comments.
- Monitored the dining area to assess server capacity and estimated wait time.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from the initial interaction to the final departure, maintaining a loyal clientele.
Education
High School Diploma -
Arcadia High School
Arcadia06-2022
Some College (No Degree) -
San Francisco State University
San FranciscoSkills
- Production leadership
- Productivity monitoring
- Sales proficiency
- Customer service focus
- Daily reporting
- Shift leadership
- Staff supervision
- Team player
- Reliable
- Trustworthy
- Warm and welcoming
- Active listening and communication
Languages
English
Full Professional
Mandarin
Full Professional
Timeline
Shift Lead
Pressed Juicery
08.2023 - Current
Shift Lead
Uncle Tetsu
08.2022 - 01.2023
Hostess
Mikomi Sushi
03.2022 - 08.2022
Shift Lead
Nano Cafe
01.2020 - Current
High School Diploma -
Arcadia High School
Some College (No Degree) -
San Francisco State University
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