Eileen "Iggy" Crandall
Phoenix,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
25
25
years of professional experience
Work History
Manager, Sport Charters
Flight Centre Travel Group
Tempe, Arizona
10.2019 - Current
- Company Overview: The Americas
- Full-time
- Provide support to the Air NBA Charter flight program, which consists of charter flying for not only the NBA, but also the NHL, MLB, and various VIP clients.
- Obtain quotes for domestic and international charters outside of the regular season scope, to include Global Games, NBA playoffs, and various ad-hoc charters.
- Coordinate with league officials and operations planning personnel for high-profile reliability throughout, and up to the completion of the charters.
- Review aircraft flight schedules to ensure efficient optimization.
- Audit invoices, and provide timely billing information to clients.
- Regularly on call and available to address and resolve any operational issues.
- Work with vendors and team representatives to ensure expectations are met, and a first-class product has been achieved.
- The Americas
- Full-time
Manager, Sports Charters
HRG Worldwide
Tempe, Arizona
11.2016 - 09.2019
- Provide support to the Air NBA Charter flight program which consists of charter flying for not only NBA but also NHL, MLB, and various VIP clients
- Obtain charter quotes for domestic and international charters outside of regular season scope to include Global games and playoffs
- Coordinate with league officials and operations planning personnel for high profile reliability throughout
- Review aircraft flight schedules to ensure efficient optimization
- Audit invoices and provide timely billing information to clients
- Regularly on-call and available to address and resolve any operational issues
- Work with vendors and team representatives to ensure expectations are met and first class product has been achieved
Senior Analyst, Network Planning, Scheduling Systems
American Airlines
Dallas/Fort Worth Area
09.2015 - 11.2016
- Provide functional and technical assistance in identifying, evaluating, and problem-solving in Network Planning's scheduling systems.
- Assist in the creation of processes and procedures that meet user requirements (both internal and external) within the technical capabilities of the systems.
- Provide consultation to users with respect to the detailed functionalities of Sabre AirVision Schedule Manager and Slot Manager to address business and system issues.
- Serve as the lead conduit between the business users and the AA technical team, including developers, architects, and vendor support.
- Support the IT team by assisting with functional questions, addressing testing issues, and training users on new releases of vendor systems and internal tools.
- Creates business plans for future development and enhancements, including business and test cases, to support Network Planning's goals, and integrates these with technical programs and project plans.
Charter Coordinator - Ground, On-Board, Security
American Airlines
Dallas/Fort Worth Area
04.2001 - 11.2016
- Manage on-site charter operations by serving as the direct liaison between the client and the airline.
- Coordinate aircraft positioning, catering and cleaning crews, flight and ground crews, ramp operation (including customer buses and trucks, escort synchronization, baggage/equipment loading, and security screening), and offline procedures with weight/balance and verification of pilot paperwork.
- Served as a liaison on numerous Honor Air Veterans' charters, as well as assisted with military operations.
- Sports organizations served include the MLB Arizona Diamondbacks (4 seasons, including World Series 2001), Los Angeles Angels (including World Series 2002), the NFL Pittsburgh Steelers (10 seasons, including Super Bowl XLIII and XLV), Philadelphia Eagles, Arizona Cardinals, Carolina Panthers, Seattle Seahawks, the NHL Mighty Ducks of Anaheim, and the NCAA Arizona State University, Oregon State University, Marshall University, University of Pittsburgh, University of Miami, University of Southern California, and University of Nevada at Las Vegas football teams.
Sr. Analyst, Network Planning, Current Schedules
American Airlines
Dallas/Fort Worth Area
02.2006 - 09.2015
- Analyze and modify airline schedules for optimal fleet utilization, and maximum profitability.
- Partner with other workgroups to explore all options, including gating constraints and maintenance requirements, to develop a schedule with the utmost reliability.
- Effectively communicate with OCC, Aircraft Routing, and Crew Resources to determine the feasibility of potential opportunities for charter operations while supporting the existing flight schedule and fleet complement.
- Incorporate all charter flights into the schedule with peak optimization.
- Calculate and analyze charter hours for future budgeting purposes.
- Train new team members on company practices and Sabre AirVision software.
- Introduce and mentor other operating workgroups on Sabre AirVision, creating a stronger relationship between corporate and field stations.
- Communicate finalized schedule information throughout the company, outside vendors, and codeshare partners.
Sr. Specialist
America West Airlines
Tempe, Arizona
01.2000 - 01.2006
- Plan and implement crew resource adjustments in coordination with aircraft routing and flight crew availability by using Maestro crew scheduling software.
- Provide consistent and accurate revisions to crew operating schedules as a result of planned or unplanned maintenance, marketing changes, or equipment substitutions.
- Coordinate with Charter Sales and Services to establish additional crew positions, and ground support for scheduled charters.
- Assist both Charter Sales and Schedule Planning in determining the feasibility of future charter opportunities by analyzing current and forecasted crew availability.
Education
Associate of Arts - Commercial Art
Duchess Community College
Poughkeepsie, NY05-1981
Skills
- Project management
- Strategic planning
- Complex Problem-solving
- Vendor management
- Documentation and reporting
- Customer service
- Operations management
- Verbal and written communication
Timeline
Manager, Sport Charters
Flight Centre Travel Group
10.2019 - Current
Manager, Sports Charters
HRG Worldwide
11.2016 - 09.2019
Senior Analyst, Network Planning, Scheduling Systems
American Airlines
09.2015 - 11.2016
Sr. Analyst, Network Planning, Current Schedules
American Airlines
02.2006 - 09.2015
Charter Coordinator - Ground, On-Board, Security
American Airlines
04.2001 - 11.2016
Sr. Specialist
America West Airlines
01.2000 - 01.2006
Associate of Arts - Commercial Art
Duchess Community College
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