Eileen M. Miller
Seattle,WA
Summary
Collaborative team member with dedication to partnering with coworkers to promote engaged, positive work culture. Proven strengths in building and maintaining relationships with diverse personalities, both inside and outside the company walls.
Overview
22
22
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Resource Label Group
01.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and coworkers.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals, both internal and external.
INVESTMENT ANALYST
Huntington Steele LLC
03.2014 - 12.2017
- Supported Managing Directors in daily operations and special projects.
- Created and maintained precise and accurate records and reports.
- Maintained vendor relationships and accounts payable.
- Administered quarterly client billing process.
ESTIMATOR
Advanced Labels Northwest
02.2013 - 02.2014
- Participated in pre-bid meetings to understand project scope and identify potential issues or challenges.
- Collaborated with other departments to access all necessary information and expertise to create comprehensive estimates.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Labels Northwest
01.2012 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
ASSISTANT MANAGER
Title Nine
07.2011 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
CUSTOMER SERVICE ASSOCIATE
Gregg's Greenlake Cycle
05.2008 - 06.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
SCREEN PRINTER
AdhesaPlate
10.2007 - 04.2009
- Received and examined work orders to determine printing times, ink and material quantities.
- Examined products to identify defects and quality variations and provided solutions to fix production issues.
- Cleaned and adjusted and screen printing presses.
PURCHASING ASSISTANT
Callison Architecture
09.2006 - 10.2007
- Maintained documentation and records of all purchasing activities.
- Established and managed supplier and vendor relationships.
- Maintained consistent communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Processed purchase orders and invoices in accordance with company procedures.
ESTIMATOR
Ivey Imaging
01.2004 - 08.2006
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
- Collaborated with project managers and sales team to obtain necessary information for preparing cost estimates.
SCREEN PRINTER
Ivey Imaging
06.2002 - 01.2004
- Operated large format screen print presses.
- Performed quality checks and maintained customer standards for large, printed orders.
Education
MASTERS OF FINE ARTS - INTERDISCIPLINARY ARTS
Goddard College
Seattle, WABACHELOR OF FINE ARTS - PAINTING AND PRINTMAKING
Montana State University
Bozeman, MTSkills
- Active Listening
- Customer Account Management
- Administrative and Office Support
- Problem-Solving Ability
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Resource Label Group
01.2018 - Current
INVESTMENT ANALYST
Huntington Steele LLC
03.2014 - 12.2017
ESTIMATOR
Advanced Labels Northwest
02.2013 - 02.2014
CUSTOMER SERVICE REPRESENTATIVE
Advanced Labels Northwest
01.2012 - 01.2013
ASSISTANT MANAGER
Title Nine
07.2011 - 01.2012
CUSTOMER SERVICE ASSOCIATE
Gregg's Greenlake Cycle
05.2008 - 06.2011
SCREEN PRINTER
AdhesaPlate
10.2007 - 04.2009
PURCHASING ASSISTANT
Callison Architecture
09.2006 - 10.2007
ESTIMATOR
Ivey Imaging
01.2004 - 08.2006
SCREEN PRINTER
Ivey Imaging
06.2002 - 01.2004
MASTERS OF FINE ARTS - INTERDISCIPLINARY ARTS
Goddard College
BACHELOR OF FINE ARTS - PAINTING AND PRINTMAKING
Montana State University
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