EILEEN V. SMITH

Promoted to oversee three health driven programs and program managers within the agency, Preferred Communities, Refugee Medical Assistance, and the Refugee Health Promotion Program. The strengths based intensive case management program, Preferred Communities focuses on providing intensive case management to medically fragile and vulnerable populations. Refugee Health Promotion Program assists clients to navigate the complex health system connecting clients with medical providers and assisting with transportation and translation. Refugee Medical Assistance connects newly arrived eligible refugees with medical insurance for one year upon arrival. Also completed detailed quarterly reports to Ethiopian Community Development Council and United States Citizen and Immigration Services for programs managed. Oversees three program managers and 15 case managers.

• Spearheaded the Refugee Health Program's operational framework, driving a remarkable 30% increase in program efficiency within the first year through strategic restructuring and streamlined processes.
• Orchestrate seamless collaboration with local health departments, social services offices, mental health providers, school systems, and other stakeholders, ensuring the holistic well-being of newly arrived refugees and parolees, significantly enhancing access to vital healthcare services for refugee communities.
• Execute health outreach initiatives leading to a commendable uptick in preventive health practices among targeted demographics, as well as community-responsive health initiatives such as maternal health, family health, and vaccine programs, positively impacting over 300 individuals annually and fostering tangible improvements in health outcomes.
• Provide supervision, training, and development of a dynamic team of program staff, including coordinators, support personnel, and volunteers, fostering a culture of excellence and innovation within the department.

Oversaw the Social Adjustment Services Program, in collaboration with the Housing Stabilization Program, catering to the resettlement needs of 1000+ Afghan Humanitarian Parolees and Refugees in the Houston area. Authorized rental and utility assistance to clients based on eligibility criteria. Maintained business relationship and acted as point of contact for over 20 apartment complexes.

• Managed a $1.3 million annual budget, resulting in a notable 20% increase in program efficacy while ensuring alignment with guidelines established Texas Office for Refugees.
• Implemented innovative methodologies to optimize program effectiveness, resulting in a notable enhancement in client satisfaction and engagement. Developed a rental and utility assistance checklist to ensure client eligibility. Also aided in developing a dashboard to track cross-functional enrollment activity of clients across agency.
• Provided astute leadership to a cross functional, multidisciplinary team of 6+ Program Coordinators and Case Managers, ensuring the delivery of personalized and impactful case management services.

Oversaw three residential homes with a combined total of more than 15 individuals at an intermediate care facility for individuals with developmental disabilities. Individuals ranged from ages 15-55 diagnosed with various behavioral, psychiatric, and developmental disorders. Responsible for ensuring all residential facilities followed regulations of state policies and procedures to ensure compliance with Long Term Care, Department of Aging Disability Services, and other governing agencies

• Ensured the implementation of dynamic treatment and behavioral plans created by nurses and behavioral specialist for individuals with intellectual, developmental, and psychological disabilities, fostering marked improvements in overall well-being and autonomy.
• Immediate supervisor to 20 direct care staff, leveraging strong leadership and mentorship to cultivate a high-performing team committed to excellence in client care.
• Facilitated interdisciplinary team meetings to optimize care coordination and communication, resulting in streamlined processes and enhanced client outcomes.

Oversaw six residential homes with a combined total of more than fifty individuals at an intermediate care facility for individuals with developmental disabilities. Individuals ranged from ages 10-61 with Autism being their primary diagnosis combined with various other behavioral, psychiatric, and developmental disorders.

• Supported and provided guidance to six Qualified Intellectual Disabilities Professionals, ensuring the implementation of tailored active treatment plans for individuals with complex diagnoses, including autism spectrum disorder and comorbid mental health disorders, driving significant improvements in behavior management and quality of life.
• Conducted rigorous compliance reviews and adeptly adjusted treatment plans as needed, ensuring strict adherence to regulatory standards and best practices.
• Facilitated engaging interdisciplinary staffings and recommended personalized engagement activities based on clients' unique interests and capabilities, fostering an enriching and supportive environment conducive to growth and development.