Eileen Vasquez
Self Employed
Brooklyn,NY
Summary
Results-driven supervising Insurance Agent with 2 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Ihealth Lab
The Bronx, NY
11.2021 - 07.2022
- Taught patients about medications, procedures and care plan instructions.
- Answered Incoming calls from call center and transferred them to appropriate team member.
- Utilized effective communication and active listening skills when interacting with physicians, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Collected and documented patient medical information such as blood pressure, A1C and weight.
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
- Transcribed, Screened and handled compliance alerts.
Supervising Agent
National Income Life Insurance
Brroklyn, NY
02.2020 - 11.2021
- Interviewed prospective clients to gather data about them
- Monitored and evaluated fellow agents' performance.
- Hired, trained and prepared agents to respond to customer complaints, inquiries and handle any troubleshooting duties.
- Informed clients of policies and procedures.
- Maintained businesses' database by entering and verifying information.
- Advised customers about new products and assisted customers in determining best product for needs.
Care Manager
Family Services Network Of
07.2018 - 05.2019
- Met with individuals in a variety of locations including but not limited to private homes, hospitals, clinics, and community agencies
- Determined eligibility for program based on assessment information
- Communicated with patients, ensuring that medical information was kept private.
- Maintained accurate and complete log sheets/ field notes including number and type of contacts made
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Administrative Assistant
Harris Plumbing & Heating
Brooklyn, NY
02.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created invoices for all work orders
- Process credit cards, received and posted payments
- Communicated with clients and other contractors through email
- Wrote and emailed proposals/contracts
- Executed record filing system to improve document organization and management.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
School Safety Agent
NYPD School Safety
06.2014 - 04.2016
- Greeted visitors and handle their inquiries or direct them to the appropriate personnel
- Responded to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following school safety procedures
- Wrote security-related documents, such as incident reports, and tactical or strategic initiatives
- Attended meetings, professional seminars, to keep abreast of changes in executive legislative directives or new technologies impacting security operations.
- Monitored safety of school grounds and surrounding public areas, taking note of violations.
Legal Assistant
Talisman Delorenz & Pinnisi
07.2012 - 06.2014
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Assisted attorneys in collecting information such as employment, medical, and other records
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Education
Bachelor of Science - Human Services
Boricua College
Brooklyn, NY05.2016
Skills
- Microsoft Word, Excel, Outlook
- Multi-Line Telephone Systems
- Detail Oriented
- Strong Communication Skills
- Updating Medical Records
- Multitasking and Time Management
- Patient Care Assessment
- EMR Systems
- Consultative Selling Techniques
- Security Regulation Enforcement
- Building Operations and Yardi
- Customer Needs Assessments
Certification
- Life License - 2/2020
Languages
Spanish
Native or Bilingual
Timeline
Clinical Assistant
Ihealth Lab
11.2021 - 07.2022
Supervising Agent
National Income Life Insurance
02.2020 - 11.2021
Care Manager
Family Services Network Of
07.2018 - 05.2019
Administrative Assistant
Harris Plumbing & Heating
02.2017 - 07.2018
School Safety Agent
NYPD School Safety
06.2014 - 04.2016
Legal Assistant
Talisman Delorenz & Pinnisi
07.2012 - 06.2014
Bachelor of Science - Human Services
Boricua College
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