Eilen Gomez
Katy
Summary
Restaurant professional with commitment to high standards and achieving results. Extensive experience in delivering exceptional service and supporting team objectives. Reliable and adaptable, known for strong interpersonal and multitasking skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Fidelis Water Systems
05.2024 - 02.2025
- Developed and maintained relationships with key accounts to drive revenue growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Inside Sales Representative
Top Tier Water
03.2021 - 07.2023
- Collaborated with marketing team to create targeted campaigns, increasing lead generation efforts.
- Streamlined sales processes by implementing CRM tools for improved tracking and reporting accuracy.
- Resolved client inquiries efficiently, ensuring timely follow-ups and maintaining strong communication channels.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Sales Representative
Ocean Pacific Water Systems
10.2018 - 11.2019
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted product demonstrations, showcasing features and benefits to potential customers.
- Analyzed market trends to identify new sales opportunities and inform strategic planning.
- Expanded customer base through cold calling, networking, and relationship building.
Front Desk Agent
Fremont Hotel & Casino
01.2018 - 10.2018
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction.
- Coordinated with housekeeping and maintenance teams to optimize room readiness and service delivery.
- Monitored reservation systems for accuracy, preventing overbooking and ensuring seamless guest experiences.
- Collected room deposits, fees, and payments.
Sales Associate
Easy Home Furnishings
06.2017 - 12.2017
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in product selection, demonstrating extensive knowledge of inventory and features.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Maintained organized displays and merchandising standards to promote product visibility and accessibility.
Income Tax Preparer
Professional Multisservices
11.2016 - 05.2017
- Prepared and filed individual income tax returns, ensuring compliance with federal and state regulations.
- Conducted thorough reviews of client financial documents to verify accuracy and identify potential deductions.
- Educated clients on tax strategies, enhancing understanding of filing processes and possible savings.
- Developed streamlined procedures for processing complex tax cases, improving overall efficiency in workflow.
Sales Representative
Aaron's Sales And Lease
05.2016 - 11.2016
- Collaborated with marketing team to create targeted promotional materials and campaigns.
- Provided training and mentorship to junior sales representatives, enhancing team performance.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Restaurant Hostess
America Restaurant New York New York
02.2016 - 06.2016
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservation system, optimizing seating arrangements for maximum guest satisfaction.
- Handled guest inquiries and complaints with professionalism, enhancing overall dining experience.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Hostess /Restaurant Server
Blondies Sports Bar
01.2016 - 06.2016
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation systems, coordinating seating arrangements for efficiency and guest satisfaction.
- Provided menu information and recommendations to enhance customer choices and dining enjoyment.
- Collaborated with kitchen staff to ensure timely food service and address guest inquiries promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bus Person
Havana Grill Restaurant
02.2016 - 05.2016
- Supported dining staff by efficiently clearing and resetting tables during peak service hours.
- Maintained cleanliness and organization in dining area, ensuring optimal guest experience.
- Assisted with food and beverage service, adhering to safety and sanitation standards.
- Collaborated with kitchen staff to expedite meal delivery and improve workflow efficiency.
- Assisted servers in delivering exceptional service by quickly refilling drinks and attending to guest needs.
Hostess
South Point Hotel Casino
01.2015 - 02.2016
- Welcomed guests, ensuring friendly and efficient service upon arrival.
- Managed seating arrangements to optimize flow and minimize wait times.
- Handled reservations and special requests, enhancing guest satisfaction experiences.
- Monitored dining area for cleanliness and ambiance, maintaining a welcoming environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
No Degree - Tourism And Hospitality
Maximo Gomez Baez University
No Degree - Dental Hygiene
College of Southern Nevada
06.2026
High School Diploma -
Rafael Morales
06.2008
Skills
- Effective communication
- Critical thinking for problem-solving
- Collaborative teamwork
- Prioritization and scheduling
- Fluent in two languages
- Strong interpersonal skills
- Consistently reliable
- Effective multi-tasking
- Active listening
- Polished professional presence
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Inside Sales Representative
Fidelis Water Systems
05.2024 - 02.2025
Inside Sales Representative
Top Tier Water
03.2021 - 07.2023
Sales Representative
Ocean Pacific Water Systems
10.2018 - 11.2019
Front Desk Agent
Fremont Hotel & Casino
01.2018 - 10.2018
Sales Associate
Easy Home Furnishings
06.2017 - 12.2017
Income Tax Preparer
Professional Multisservices
11.2016 - 05.2017
Sales Representative
Aaron's Sales And Lease
05.2016 - 11.2016
Restaurant Hostess
America Restaurant New York New York
02.2016 - 06.2016
Bus Person
Havana Grill Restaurant
02.2016 - 05.2016
Hostess /Restaurant Server
Blondies Sports Bar
01.2016 - 06.2016
Hostess
South Point Hotel Casino
01.2015 - 02.2016
No Degree - Dental Hygiene
College of Southern Nevada
High School Diploma -
Rafael Morales
No Degree - Tourism And Hospitality
Maximo Gomez Baez University
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