Summary
Overview
Work History
Education
Skills
Timeline
background-images

Eilene Reed

Lancaster

Summary

Customer service representative with thirteen years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills, good time management skills, and fast in resolving customer complaints with excellent problem-solving skills.

Overview

18
18
years of professional experience

Work History

Cashier Assistant

Costco
11.2023 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Helped members complete purchases, locate items.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Maintain clothing department.


Slot Attendant

Soboba Casino
10.2015 - 03.2020
  • Providing high quality customer service to all customers.
  • Provide assistance to players, paying out jackpots, and exchanging currency.
  • Processing of W2 for jackpot winners.
  • Handling the cash and/or check payout of large jackpot winnings.
  • Servicing slot machines to ensure smooth operations and helping guests with questions about operating machines.
  • Assisted with the casino relocation and set up.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.

Cashier/Sales Associate

Target
08.2007 - 10.2015
  • Provided excellent customer service during all sale, return, and exchange transactions.
  • Scanned and bagged all guest items efficiently, neatly, and to food and safety standards.
  • Educate customers that had questions about policies and products.
  • Cross trained in many other departments within the store.
  • Stocked supplies during store hours while helping guest.
  • Maintained a clean, clutter free work area while assisting guest at the fitting room and answering the phones.
  • Worked as a price accuracy team member, scanned and marked all items as directed with necessary price change.
  • Assisted with add set up and take down weekly.
  • Assisted with Target to P-Fresh store conversion.

Education

San Jacinto Community College
San Jacinto, CA

Skills

  • Excellent Verbal Communication
  • Improving Customer Experience
  • Building Customer Loyalty
  • Organizational Skills
  • Time Management
  • Positive Attitude
  • Dependable

Timeline

Cashier Assistant

Costco
11.2023 - Current

Slot Attendant

Soboba Casino
10.2015 - 03.2020

Cashier/Sales Associate

Target
08.2007 - 10.2015

San Jacinto Community College
Eilene Reed